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SR DIR, OPERATIONS
Job Title: SR DIR, OPERATIONS
Job Code: 5696
FLSA: E
Job Level: J1
Revised Date: 04/01/2026
Supervisory Responsibility: Yes
General Description of the Job Class
The Senior Director of Operations will provide strategic and operational leadership for a DUHS entity(ies). Through leading direct and indirect relationships, this leader will be responsible for enhancing daily operations, closing identified gaps, collaborating to improve throughput, and executing on large scale projects and assignments.
This role may be responsible for direct leadership and oversight of areas/functions such as (but not limited to): Environmental Services, Food/Nutrition Services, Engineering, Allied Health, project management, etc. The role may also serve as the onsite liaison and/or provide dotted line leadership to areas such as (but not limited to): Radiology, Pharmacy, Clinical Labs, Real Estate, etc.
Duties and Responsibilities of this Level
- Oversee (directly and indirectly) and provide entity-focused strategic direction, administration, coordination, performance and monitoring of operational and business activities of multiple operational departments, working collaboratively with senior administrative and physician management.
- Serve as onsite executive contact for groups/functions providing services to designated entity.
- Lead, coordinate and execute entity-wide projects that align with local and system strategic plans.
- Ensure the development, implementation and compliance with applicable DUHS policies and procedures.
- Serve as liaison to entity administration, physicians, internal and external stakeholders to coordinate entity business, accomplish directives and facilitate the resolution of problems.
- Responsible for the overall success and performance of operational department budgets by monitoring, enabling and empowering department leaders to monitor, verify and reconcile expenditure of budgeted funds.
- Ensure consistent and accurate interpretation and application of human resource policies and procedures. Interpret and administer policies pertaining to the recruitment and retention of employees. Manage various personnel issues.
- May recommend potential enhancements, improvements or waste reductions to operational procedures and activities. Recommend appropriate actions or solutions consistent with overall goals.
Required Qualifications at this Level
Education
Required - Bachelor's Degree, Masters preferred
Experience
5+ years (of broad scale hospital/entity operational leadership) preferred
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
N/A
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
