Duke University Job Description:


Job Code: 0176 


Job Level: 81 

Revised Date: 11/01/2020  

Job Family: JF 07 

Occupational Summary

The EOHW Contact Tracer will perform a variety of duties associated with COVID case and case trace investigations.

Work Performed

Calling close contacts of newly diagnosed COVID-19 patients and communicating further actions to those individuals with professionalism and empathy

Collecting and recording highly sensitive information into a secure data base

Following approved call scripts to collect and share information with interviewees while maintaining adherence with policies and procedures

Provide contacts with approved information about quarantine procedures and if appropriate refer them to testing or social resources

Team Lead additional duties:

Train, mentor and supervise COVID Contact Tracing Team

Monitor the progress of all case investigations and daily tasks in Redcap

Develop training materials for new trainees and supervise onboarding

Manage positive COVID case investigation assignments and case trace investigations

Required Qualifications at this Level


Work requires a general business background generally equivalent to a bachelor's degree



No experience required; 1-2 years of call center or customer service experience preferred.




Experience with RedCap preferred


The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.