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Duke University Job Description: |
Job Title: DEPARTMENT COORD, UNIV STORES |
Job Code: 0351 |
FLSA: N |
Job Level: 07 |
Revised Date: 03/11/2024 |
Job Family: JF 03 |
Coordinate the activities of an assigned department or specialty area within the University Stores, keeping area neat, well-stocked and creatively merchandised; provide customer services.
Keep assigned department stocked with merchandise; order stock merchandise from Duke University Store's stockroom, Duke Central Warehouse and/or local vendors in sufficient quantity to meet customer demand; assist in ordering new and sale merchandise based on market trends. research, customer preferences and favorable vendor terms as required.
Receive deliveries and process mail orders according to procedures; verify quantities and items against packing slips, invoices and purchase orders; ensure merchandise received is in good condition. Price merchandise with correct price and department code; organize merchandise on sales floor in a systematic, attractive and easily accessible manner.
Perform inventories as scheduled; take counts of sale, reduced, damaged and discounted merchandise; note markdown of merchandise and dispose of merchandise according to procedures.
Assist customers in the selection of products and recommend additional purchases; answer customer calls and inquiries and resolve customer complaints; monitor for shoplifting and take appropriate actions as needed in accordance with store policy.
Operate point-of-sale cash register as needed, processing cash and non-cash transactions.
Monitor work of lower level and student employees; notify supervisor of problems that cannot be resolved.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
| Education/Training: | Work requires knowledge of basic grammar and mathematical principles to maintain proper inventory counts and to handle sales transactions, generally acquired through a high school education. |
| Experience: | Work generally requires 6 months of retail store experience including cash register operation experience. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE |
| Skills: | N/A |
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.