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Duke University Job Description: |
Job Title: LOSS PREVENTION ASSOCIATE |
Job Code: 0511 |
FLSA: N |
Job Level: 09 |
Revised Date: 05/19/2026 |
Job Family: JF 03 |
The Loss Prevention Associate supports Duke Stroes by protecting University assets through proactive CCTV surveillance, theft detection, and incident response. This position plays a key role in maintaining a safe and secure retail environment for students, staff, faculty, and visitors while ensuring compliance with University policies and applicable laws.
Monitor and review CCTV systems across Duke Stores locations to identify suspicious activity, theft, and operational concerns.
Conduct real-time surveillance of sales floors and high-risk areas to proactively detect and deter shoplifting and internal shrinkage.
Respond to theft incidents by following established Duke Stores and University protocols, including the safe detention of subjects when appropriate.
Partner with store management and staff to support theft prevention efforts and ensure awareness of loss prevention best practices.
Document all theft, safety, and security-related incidents in a timely manner using clear, accurate, and detailed written reports.
Preserve and manage video evidence for internal review and, when necessary, coordination with Duke University Police Department.
Assist in identifying trends, patterns, and vulnerabilities to support shrink reduction strategies.
Maintain professionalism, discretion, and confidentiality when handling sensitive information.
Perform other related duties incidental to the work described herein.
| Education/Training: | Work requires a High School diploma or equivalent. |
| Experience: | Work requires 1 year experience with CCTV and surveillance systems, along with basic computer proficiency. Experience in loss prevention, asset protection, security, or a related field preferred. Working knowledge of North Carolina laws related to detention and use of force preferred. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE |
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The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.