Duke University Job Description: VAN SVCS DRIVER (0649)

Occupational Summary

This position is responsible for transporting members of the Duke community over specified distant points according to a set perimeter within 2.5 miles around the campus. This is night assignment. Duties involve the ability to operate the assigned vehicle in a safe, reliable, and professional manner while being courteous, patient, and helpful to all passengers.

Work Performed

Skills and knowledge of how to operate in a demand-response environment and coordination with dispatch.

Responsibilities include (but are not limited to): Abides by all safety and traffic regulations/laws as well as company policy/procedures; properly completes all required paperwork to include manifests, pre/post-inspection checks, accident reports, and other applicable forms/reports.

Uses sound judgment in following dispatch instructions, being able to recognize, create, and follow logical sequences for pick- up and drop- off of passengers in an efficient manner.

Attends training classes with successful completion; answers passenger questions politely and accurately, to include questions about service area, and eligibility requirements; ensures passengers' ride is comfortable and safe; provides assistance to individuals as needed; knows and abides by all state driver requirements; keeps current on the operation of all service routes; safely operates vehicles to pick up and transport customers while adhering to van service perimeters and maintaining a pleasant and courteous manner completes familiarization with system and safety features; geography and roadways of service area; traffic rules, regulations and laws, and transfer points.

Receives and transmits two-way radio messages involving accidents, incidents, emergencies, criminal activities, or other authorized Duke University business utilizing judgment and discretion to ensure customer and individuals are safely dropped at vehicle or destination.

Performs vehicle operations at varying hours mostly evening. Will work outside regular business hours as required by service demands; writes reports and completes forms as required, may prepare detailed written reports concerning accidents incidents, breakdowns and mechanical defects, as required at the end of their shift.

Operating and utilizing department radios and tablets for work orders is required.

Perform other related duties incidental to the work described herein or as asked by management. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Required Qualifications at this Level

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.