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Duke University Job Description: |
Job Title: ASSIST DIR, CORP RISK MGMT |
Job Code: 1241 |
FLSA: E |
Job Level: 17 |
Revised Date: 09/01/2025 |
Job Family: JF 28 |
Supports the administration of institutional risk and insurance functions by coordinating operational activities, managing insurance coverage processes, and providing technical guidance across departments. Oversees implementation of core risk initiatives and manages insurance data, applications, and vendor relationships to ensure continuity and coverage integrity.
Administer the day-to-day functions of the University's insurance programs, including maintenance of coverage schedules, policy documentation, renewal submissions, and certificate issuance. Collect, review, and interpret exposure data from Duke University and Duke University Health System to support underwriting activities and insurance procurement. Coordinate application submissions, policy endorsements, and renewal requests with insurance brokers and underwriters; compile and validate information used for premium calculations. Recommend insurance program structures and limits based on data analysis and exposure trends; communicate findings and options with leadership. Manage broker, carrier, and vendor performance for accuracy, responsiveness, and service quality; escalate issues when needed. Oversee assigned property, liability, and auto claims processes, including information gathering, documentation, and authority-based resolution in consultation with internal or external parties. Negotiates settlement of claims within authority.
Develop and present loss trend reports, funding models, and incident summaries; apply historical and forecasted data to support program decisions. Assists the Sr. Assoc. Dir. in the implementation of departmental projects related to insurance operations, vendor transitions, and coverage evaluations. Provide guidance on insurance- related contract terms and procurement requirements; collaborate with legal, purchasing, and departmental staff to improve consistency and compliance. Conduct reviews of contract language and insurance exhibits for risk implications; make recommendations to mitigate adverse terms. Deliver risk-related education and training to departmental stakeholders; develop presentation materials and reference tools as needed. Represent the Corporate Risk Management office on institutional working groups and committees as assigned. Supervise assigned staff and coordinate daily workflows, training, and performance monitoring in support of insurance operations. The above statements describe the general nature and level of the work assigned to this position but is not intended to be an exhaustive list of all responsibilities and duties required.
| Education/Training: | Work requires excellent oral and written communication skills and analytical skills generally acquired through completion of a bachelor's degree program. CPCU or ARM certification is highly desirable. |
| Experience: | Work requires a minimum of 8 years of progressive risk management experience in higher education, or practical risk management experience in another industry in an organization with large and diverse risk profiles or equivalent insurance company or insurance broker experience. 3-5 years supervisory experience is desirable. Ability to work independently and handle competing demands while navigating a complex organization with a diverse population and decentralized culture. |
| Skills: | INTERPERSONAL SKILLS DIPLOMACY AND SENSITIVITY TIME MANAGEMENT SKILLS BUDGET PROJECTIONS OFFICE PROCEDURES CORRESPONDENCE PC WORDPROCESSING SOFTWARE PC SPREADSHEET SOFTWARE |
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.