Duke University Job Description: MGR, OPERATIONS (1376)

Occupational Summary

The Operations Manager will oversee a team within Facilities Management that focuses on a facilities management service delivery area. This role involves planning, resourcing, coordinating and supervising all activities required in their assigned area. The Manager is responsible for working effectively collaborating with other managers to assure efficient facility and utility maintenance and delivery

Work Performed

Manage, supervise, and coordinate facilities management services for the Campus community.

Develop and implement processes for accurate and timely work distribution to staff.

Ensure day-to-day compliance with work processes and key metrics.

Regularly evaluate work output for quality, efficiency, and timeliness, identifying opportunities for continuous improvement.

Prepare regular reports and analyses to monitor progress, identify any unfavorable trends, and offer strategic recommendations.

Assist in determining fiscal requirements and preparing the departmental budget.

Monitor, verify, and reconcile expenditure of budgeted funds, ensuring compliance with University policies and procedures.

Develop strong working relationships with Union leadership and staff (where applicable).

Maintain regular communication and positive relationships with faculty and staff from various University departments.

Participate in Facilities Management Department (FMD) emergency preparedness planning and emergency response activities as required.

Manage various personnel actions, including hiring, merit recommendations, promotions, disciplinary actions, transfers, and vacation schedules.

Train employees in proper processes and procedures, addressing deficiencies through effective training methods.

Evaluate and make recommendations concerning equipment, tools, and processes to improve operating efficiency and workplace safety.

Perform other related duties as assigned by Department leadership.

Required Qualifications at this Level

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.