Duke University Job Description: SR MGR, OPERATIONS (1377)

Occupational Summary

The Senior Manager for Facilities Management is a progressive leadership role responsible for overseeing various operational areas within the Facilities Management Department. This position plays a crucial role in ensuring the efficient and effective delivery of facility and utility services to support the Duke campus community, encompassing academic, research, student support, office, healthcare, and parking facilities. The Senior Manager will collaborate closely with the department's leadership team, manage employees, and work on efficient management of facilities and utilities.

Work Performed

Provide leadership and oversight to the Facilities Management Department teams responsible for various operational and functional areas.

Manage unit employees, fostering a positive work environment, promoting professional growth, and addressing personnel issues, including hiring, coaching, discipline, and matters related to union contracts.

Identify skills gaps within staff, provide coaching and guidance, participate in the annual performance appraisal process, and promote professional development opportunities while leading ongoing training programs.

Build and maintain strong working relationships with collective bargaining units where applicable.

Assist with the development and implementation of the Facilities Management Safety Program and actively promote safe work practices for the team, identifying and mitigating work hazards, establishing safety procedures, and ensuring staff compliance with safety protocols.

Ensure the seamless operation of facility maintenance, repair, construction, utilities, and environmental support services.

Ensure adherence to University regulations, OSHA health and safety requirements, and other relevant guidelines.

Ensure that facilities meet University regulations and maintain a high standard of excellence.

Identify opportunities for continuous quality improvement in facilities management service areas and initiate improvements.

Participate in the analysis and definition of budgets and plans, both long and short term, while monitoring team budgets on a monthly basis and explaining variances.

Develop, recommend, and implement strategies and programs to enhance operational efficiency and performance.

Regularly evaluate work output for quality, efficiency, and timeliness.

Prepare comprehensive reports on the progress of activities within each operational area, ensuring transparency and accountability.

Act as a representative of the department to Facilities Management customers and gather one-on-one feedback to assess unit performance against expectations.

Perform other related duties as assigned by the department leadership.

Required Qualifications at this Level

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.