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Duke University Job Description: |
Job Title: OPERATIONS MANAGER, DUFCU |
Job Code: 1665 |
FLSA: E |
Job Level: 12 |
Revised Date: 12/01/2025 |
Job Family: JF 28 |
Manage and coordinate Duke University Federal Credit Union front office operations in accordance with established policies and in compliance with applicable laws governing federal Credit Unions.
Manage and coordinate activities within the back office operations program areas of ACH, Share Draft, Plastics (credit and debit card), Card Fraud and ATM's. Protect Credit Union assets by overseeing programs for detecting suspicious and fraudulent activity; preventing fraud; minimize losses caused by fraud; make recommendations to strengthen internal controls; as well as research and responding proactively to trends in fraud, fraud control and prevention. Ensure that processing of Credit/Debit Card Fraud and ATM programs are efficient and effective.
Plan, coordinate and administer security and compliance related to Visa Credit and Debit Cards.
Manage ACH, Debit Origination, Share Draft programs, daily deposit return items and Fedline wires. Plan, coordinate and administer security and compliance related to ACH following NACHA rules.
Manage ATM program and related items including daily ATM deposits, daily files, general ledger accounting, reconciliation regarding the balancing of ATM's, monitor and maintain ATM functionality to include coordination with ATM vendors.
Manage and coordinate Duke University Federal Credit Union front office operations in accordance with established policies and in compliance with applicable laws governing federal Credit Unions.
Possess knowledge in programs DUFCU offers including Certificates of Deposit, Individual Retirement Accounts, Visa program, all types of loans the Credit Union offers, Payroll Deduction program, Electronic File Transfer, Prepaid Card Services, I-Access, Bill Pay, Remote Deposit, and any other services/programs the Credit Union may offer in the future. Maintain compliance with all Bank Regulations and NCUA rules regarding the programs that are offered.
Manage Escheats process to ensure accounts that are dormant for five years are properly reported and funds sent to the NC Department of State Treasurer.
Manage Fraud program related general ledger accounting and reconciliations regarding fraud processing. Monitor system reports to assist in processing Credit/Debit Card fraud claims and related bond claims. Assist members and fellow associates in resolving fraud cases and plastics issues. Evaluates and makes recommendations regarding internal controls in order to strengthen fraud detection and prevention; and keeps abreast of credit union and financial services best practices in relation to fraud prevention.
Assist with security and compliance related to Fraud, to include Bank Secrecy Act Compliance and internal security related programs. Identify suspicious activity and analyze fraudulent account transactions; as well as reports suspicious or fraudulent activity to the Financial Crimes Enforcement Network (FinCEN) as needed.
Maintain a high level of professionalism in all interactions with members. This position requires communicating with members suffering from financial loss due to fraud as well as addressing other member service related issues.
Manage reporting requirements of the Plastics Fraud program as prescribed by applicable laws and regulations. Prepare reports, analyze and identify Credit/Debit Card Fraud and ATM program progress and determine appropriate recommendations or conclusions related to regulatory requirements, audits or other purposes.
Recommend, develop, manage, coordinate, and implement services, consumer programs, and policies to provide members with financial alternatives consistent with DUFCU philosophy, member demand, competitive and economic forces.
Maintain liaison with plastics vendors and departments to ensure cooperative efforts are enhanced and available resources are efficiently utilized.
Develop, implement, and supervise program related procedures, processes, services and systems; train employees in proper methods and procedures and ensure accuracy of work.
Manage the scheduling of seminars, workshops, and other training related activities for staff; develop and coordinate new ideas and concepts with assigned program procedures; expand or replace existing program components as appropriate. Monitor and evaluate program effectiveness, investigate trends, and recommend and implement modifications to improve program effectiveness.
Attend regular management meetings and planning sessions.
Create departmental operational yearly budget for the Operations department (back office and member services). Collaborate with the Director of Operations and other members of the Leadership Team in the formulation, interpretation and administration of current and strategic long-range programs for the Credit Union in accordance with the Annual Plan.
Manage personnel functions including, but not limited to interviewing, hiring, promotions, performance appraisals, transfers, vacation/staff schedules, overtime, and terminations.
Perform routine duties as requested by the Director of Operations.
| Education/Training: | Work requires analytical, communication and organizational skills generally acquired through completion of technical school with emphasis in business; bachelor's degree preferred. |
| Experience: | Work requires four years' experience in program administrations and acquired skills necessary to manage, plan, coordinate and administer activities within the program areas of Plastics and Fraud. Three years' credit union or banking experience required. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE |
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The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.