Duke University Job Description:
BUSINESS ANALYST, IT (2404)


Job Title: BUSINESS ANALYST, IT 

Job Code: 2404 

FLSA:

Job Level:

Revised Date: 09/21/2011  

Job Family: JF 08 

Occupational Summary

Serve as a business analyst supporting service development and implementation in Duke's central IT unit, and on behalf of various school and departmental units as needed.

Work Performed

Gather and develop functional requirements for IT activities, including coordination with business stakeholders, engagement with technical stakeholders to ensure functional needs will be met, and support of post development testing and user acceptance.

Serve as a principal conduit between project/service functional stakeholders and the technical team delivering or developing the IT or system solution, working under guidance of a project specific sponsor representing IT and/or the business.

Where needed, assist functional stakeholders in documenting their current business processes or recommend business process change/renewal where needed to match best practices or simplify the complexity of a system deliverable.

Document a comprehensive list of functional requirements for stakeholder sign off, including ranking of requirements by business priority (high/medium/low, must have vs. nice to have, etc.)

Collaborate with appropriate technical staff within and outside OIT to ensure that requirements for solutions are well understood; serves as a translator of, and advocate for, customer requirements.

If customer requirements are infeasible within available technology or funding, work with functional and technical stakeholders to refine requirements or deliverables.

During engagements, help to validate that decisions on business needs, requirements and technical solutions reasonably represent best use choices of Duke resources (financial, technological, human) and are broadly in the institutional interest; notify project sponsor or director of inconsistencies in, or conflicts with, this principal.

Ensure that technical requirements or plans for system/service architecture meet the spirit and intent of functional requirements, and engage closely with project manager to re validate or modify requirements where needed.

Develop user acceptance test cases mapped back to functional requirements to validate solution against functional requirements.

Assist in coordinating user acceptance testing and other activities preceding go live.

Collaborate closely with OIT Project and Consulting Services on shared activities where needed.

This collaboration may include supporting OIT.

PCS staff loaned in as extra resources for requirements and business analysis; supporting OIT PCS activities as a loaned business analyst or project manager (for projects other than those with requirements analysis needs); or assisting with other OIT activities to develop, deliver and improve IT services.

As a member of OITs Service Management and Operational Integration (SM&OI) team, work with colleagues to support other departmental activities.

These may include IT service management projects; service quality/availability/capacity planning and validation; review of new and changed service readiness for production; analysis of service architecture and redundancy; development of IT metrics; change management; documentation development; post incident review; and other activities as needed.

Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Required Qualifications at this Level

Education/Training:

Work requires a Bachelor's degree in computer science or related field.

 

Experience:

Two years of experience as a business analyst or requirements analyst. IT related experience preferred. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

 

Skills:

 

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.


Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.