Duke University Job Description: MANAGER, DISTRIBUTION (2688)

Occupational Summary

Manage distribution, shipping and warehouse operations. Administer the fulfillment function.

Work Performed

Advance and assist with long-term plans and short-term goals for the distribution function.

Coordinate distribution activities among various departments and divisions; resolve conflicting needs; provide guidance to prioritize needs.

Develop and monitor schedules; review status reports; investigate problems; develop solutions.

Evaluate new technologies; revise procedures to keep pace with technological changes; train new staff in the use of new technologies.

Prepare reports and analyses of distribution processes, adverse trends, and make appropriate recommendations or conclusion. Establish effective record keeping policies and procedures; establish and maintain standards to ensure accurate order entry, shipment tracking, and timely delivery of materials; direct and control receipt of orders and release to warehouse; create order management plans for key customers and distributors.

Identify potential warehouse tenant or distribution clients; negotiate contracts; ensure that contractual agreements are met.

Direct the work of fulfillment and warehouse staff; monitor performance; conduct annual performance assessments.

Develop processes to identify customer problems; develop solutions; evaluate quality of work throughout the fulfillment, shipping and receiving process; establish productivity standards.

Create and implement systems for efficient and cost-effective warehouse facility; establish systems to receive and store books and journals efficiently; develop inventory quality and accuracy assurance program; develop stock location and order picking strategies to optimize work flow, space and productivity.

Establish safety and security programs for the distribution facility.

Evaluate and select shipping, packaging and supply vendors; negotiate and monitor contracts.

Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Required Qualifications at this Level

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.