Duke University Job Description: SR DIRECTOR, ALUMNI EDUCATION & TRAVEL (2718)

Occupational Summary

The Senior Director of Alumni Travel will provide leadership and strategicvision in the conceptualization, planning, development, and execution ofa comprehensive Alumni Travel Program to engage a diverse population of Duke University's constituency. Reporting to the Alumni Engagement and Development Vice President for Lifelong Learning, the Director will supervise programs and staff to ensure best practices and implementationat a high rate of efficiency, feasibility, and measurable success, and possess expertise in revenue generating operations as well as knowledge and experience with the affinity travel market and global developments. The Senior Director will have an academic understanding of Duke University and working relationships with leadership at Duke Schools and entities and Duke Faculty to showcase the quality educational resources of the institution and to promote intellectually engaging alumni and friends.

Work Performed

Create an operational strategy for, oversee and manage the revenue- generating Duke Alumni Travel program, which supports and furthers the strategic goals of the program and Duke Alumni Engagement & Development, by showcasing Duke and its resources and actively engaging alumni and friends in increasing numbers and diversity.

Manage Alumni Travel program activities, which includes, but is not limited to, negotiation with vendors and suppliers, selection of destinations, designing itineraries, recruiting and training faculty, sales, and maintenance of the traveler database (ViaTour).

Supervise and coordinate all promotional and advertising material, in print and electronically marketed in collaboration with the Marketing & Communications team.

Oversee all programs with measurable success, constituent surveys, evaluation, and adjustment for future implementations, while coordinating management and work distribution with staff.

Command knowledge of the academic and strategic mission of Duke University and its current affairs.

Recruit faculty and senior administrators as speakers and alumni travel study leaders and maintain a portfolio of these and potential faculty resources. Cultivate university-wide relationships and opportunities for interdisciplinary collaboration that support core mission of the university.

Management Duties Manager: Representative Duties - Appropriately represent Duke University as "employer" to direct reports and direct reports as "employees" to Duke University.

Programmatic Duties - Ensure alignment of given programmatic, departmental, and/or organization-wide activities with AED strategic goals, priorities, and expectations.

Financial Duties - Exercise fiduciary responsibility for given individual, programmatic, departmental, and/or organization-wide activities in accordance with Duke's financial policies, procedures, and standards, and AED expectations.

Personnel Duties: Supervise direct reports in accordance with Duke's human resource policies, procedures, and standards, and AED expectations.

Personnel Duties: Hire & Onboard new employees (and offboard separating employees) in accordance with programmatic, departmental, and organization-wide priorities, Duke's human resource policies, procedures, and standards, and AED expectations

Supervise the travel program coordinator. Recommend various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers, and vacation schedules.

Account for program budgets and overall fiscal budgetary goals and performance and feasibility.

Command expertise of reporting tools, databases, and technology required for direction of program.

Maintain, in program and in personal contact, a high quality of customer service with constituents.

Professionally represent the DAA and Duke University and report on the program in campus-outreach meetings, planning meetings, DAA Board meetings, professional conferences, and as Duke Host or leader of Alumni Travel programs domestically and internationally.

Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Required Qualifications at this Level

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.