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STUDENT INSURANCE COORDINATOR
Job Title: STUDENT INSURANCE COORDINATOR
Job Code: 0179
FLSA: N
Job Level: 08
Revised Date: 06/01/2026
Job Family: JF 07
Occupational Summary
Perform a variety of duties associated with assisting with the Duke Student Medical and Dental Insurance Plans, which include providing customer service and communication through email and phones calls. Assisting in waiver verification and reconciliation processes. Perform duties related to patient specialist referrals and pre-authorizations. Registering patients for services in the Student Health clinic, including interviewing student patients to obtain and process patient data, verifying insurance information, collecting payments, and scheduling appointments.
Work Performed
Student Health Insurance Support
Provide comprehensive customer service and communication to Duke students, parents, and university departments regarding the Student Health Insurance and Dental Insurance Plan enrollment process.
Assist in administering the Duke Student Health Insurance and Dental Plans, including enrollment and eligibility verification.
Support insurance waiver verification processes and assist with related accounting functions.
Collaborate with campus partners, departments, and special student programs to ensure students meet health insurance requirements and are properly enrolled.
Respond to student, parent, and departmental questions, concerns, and inquiries related to insurance enrollment, benefits, deadlines, and coverage and maintain documentation in accordance with established procedures.
Participate in orientations, outreach activities, and educational initiatives to promote understanding of student health insurance obligations and available resources.
Specialty Referral Coordination
Assist with the full referral process for external specialty care, ensuring accurate documentation and seamless patient transitions.
Coordinate and schedule specialty appointments while maintaining communication between patients and specialty clinics.
Obtain required prior authorizations to support timely and efficient continuity of care.
Provide clear and accurate pre-visit financial estimates for specialty procedures.
Communicate ongoing updates regarding insurance benefits, referral requirements, and policy changes to clinicians and staff to ensure accurate and consistent service delivery.
Maintain up to date communication with clinicians and staff regarding changes in insurance benefits and referral procedures.
Assist in training new and existing staff by providing ongoing guidance, support, and informational resources to ensure consistent understanding of insurance processes and procedures.
Patient Registration and Support
Assist in staffing the Student Health front desk, serving as a first point of contact and support for Duke students seeking services and guidance within the Student Health Clinic.
Register patients for services in the Student Health Clinic and conduct intake interviews to collect and verify patient data.
Confirm insurance coverage and benefits prior to appointments to support accurate billing and care coordination.
Schedule patient appointments and maintain up to date records within the Duke Health Medical Record system.
Assist clinic operations by supporting administrative and documentation workflows.
Assist students with insurance claim rejections and denials.
Explain outstanding bills and insurance policies.
Communicate with insurance carriers regarding clinical information requested to resolve issues to coverage and payment.
Assist with the scanning, organizing, and processing of medical records by preparing documents, performing high quality digitization, verifying accuracy, and ensuring all patient information is handled in compliance with HIPAA and organizational standards.
Other
Perform related duties as assigned or required to meet departmental, Division and University goals and objectives, as assigned by their Supervisor, Director, or respective designees.
Required Qualifications at this Level
Education/Training
Work requires knowledge of basic mathematical, research, and communication principles typically acquired through two years of post secondary education.
Experience
Work generally requires two years of clerical or research experience to acquire skills in administrative or project research responsibilities as well as accepted office organization, communications and research practices.
A bachelor's degree may be substituted for the required education and experience, or an equivalent combination of relevant education and/or experience may be considered.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Skills
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
