Duke University Job Descriptions

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Job Code: 0223
Job Level: 08
Revised Date: 03/11/2024
Job Family: JF 03

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Occupational Summary

Receive and dispatch calls for service and operate radio and telecommunications equipment in support of Duke University Police Department operations.

Work Performed

Receive calls for service for police and security services.

Determine priority of calls for service and assign to appropriate police or security units.

Maintain current status of active police and security units.

Receive and transmit radio traffic between the Emergency Communication Center, police and security units, and other University radio system users. Monitor emergency alarm systems including burglar, fire, panic, and special condition alarms.

Maintain daily logs of all incoming and outgoing radio messages; ensure radio logs adhere to the Federal Communications Commission regulations.

Update departmental databases in accordance with established procedures.

Provide information about the University to students, staff and the general public.

Relay a variety of departmental police information to appropriate personnel. Perform inquiries of federal, state, and local criminal justice databases and provide information to authorized personnel.

Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Required Qualifications at this Level


Work requires comprehension and communications skills normally acquired through a high school education.


One year of experience in large volume communication systems.




The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.