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MAIL SERVICES SPECIALIST I
Job Title: MAIL SERVICES SPECIALIST I
Job Code: 0395
FLSA: N
Job Level: 07
Revised Date: 02/12/2024
Job Family: JF 03
Occupational Summary
Employees in this position are responsible for assisting with the overall operation of the Campus Mail Services Center. This includes providing assistance with receiving and distributing mail, and performing the daily activities and other mail related functions as assigned.
Work Performed
Performs various clerical functions and processes various correspondence (e.g. US Mail, Inter-Campus Mail, packages, etc.) to internal departments in many campus locations.
Provide timely delivery to Faculty, staff and students within the Duke University and Health System (Hospital) distribution network.
Responsible for driving Campus Mail Services (CMS) vehicle to offices on assigned mail delivery routes. Transport US Mail and dispatch packages to specified Duke Locations.
Pick-up and deliver mail correspondence at internal departments or mail substations and assist with special mailing bulk mailing projects/distributions at mail site locations.
Perform a variety of work (e.g. sort, pitch, deliver mail by department and mailbox #) and bundle mail (e.g. rubber band, ties, etc.) according to route and destination.
Works closely with CMS Management staff to collaborate with other employees in the spirit of teamwork/collegiality. Ability to multi-task and handle high-peak mail volumes.
Maintain daily records and activity logs and assist with reporting inbound mail volumes of mail and US Mail and packages received daily.
Coordinate and participate in the routine pick-up/delivery of outbound US Mail. Ensure fund codes and documentation is correct and that they follow department protocol.
Ability to operate computers and office equipment (e.g. computerized mail equipment, tracking systems, handheld devices, etc.) and vast knowledge of computer applications.
Familiarity with computer based applications (e.g. Box/Parcel Manager, SC Logic, Duke Directory, etc.) to navigate and perform research and look up mail and/or packages.
Complies with all Duke University and Campus Mail Services internal department policy and guidelines.
Required Qualifications at this Level
Education/Training
High school graduate or its equivalent is required.
Experience
This work requires one year of relevant education and/or clerical work experience.
Work may require lifting and carrying up to 70 lbs.
Valid NC Drivers License required.
Skills
Must be competent operating computerized equipment. Ability to operate general office machines, (computer, fax, telephone, etc.) and drive motor vehicles as well. A valid NC Driver's License is required and must possess a good driving record. Driving Background checks are administered.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
