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Job Code: 0517
Job Level: 09
Revised Date: 03/01/2020
Job Family: JF 21

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Occupational Summary

Operates steam boilers, chilled water systems, pumping systems, and auxiliary equipment to ensure safe, reliable, and efficient plant operation; monitor HVAC and electrical systems; assist in the training of plant personnel and assume the duties of the plant supervisor when required.

Work Performed

Cleans and maintains equipment and work areas

Monitors equipment, conduct rounds and maintains records of equipment operational status

(Assist in) Locally operate steam boilers, chilled water systems, pumping systems, and auxiliary equipment at the direction of the control room operator or superiors

Perform (Assists with) lock-out/tag-out of equipment for maintenance personnel

Remains current on all changes in operating procedures, new equipment, and related systems

Performs (Assists in) troubleshooting and initial root cause analysis on equipment failures and operational upsets

Assist mechanics and technicians as required/directed to troubleshoot issues

Assist other operators as required/directed.

Assists in observation and monitoring of electrical systems

Assists in plant equipment training

Locate major branches, valves, piping systems and lines to troubleshoot plant or distribution problems

Perform basic calculations and conversions

Use computer software applicable to operations

Diagnose operational problems, control and equipment malfunctions, and initiate corrective action. Notify supervisor for major repairs.

Perform chemical testing and analysis of process water and maintain proper chemical levels within design limits

Maintain chemical treatment equipment such as softeners, polishers, filters, pumps, etc.

Maintain chemical logs accurately and legibly

Conduct job-site inspections to determine compliance to standards and codes.

Acknowledge alarms, dispatch to maintenance as appropriate, contact supervisors and management in case of disruption of service to customers

Adjust automatic control devices via computer control system

Run control system reports as directed

Ability to read process and instrumentation diagrams, one line diagrams, and plan views to troubleshoot and diagnose problems

Review design documents and evaluate compliance to standards and specifications.

Provides technical guidance and direction to lower level personnel

Provide technical guidance and direction to lower level personnel

Perform other related duties incidental to the work above

Required Qualifications at this Level


Work requires a High school diploma or equivalent


Work requires five years experience in operating utility systems equipment, facilities or distribution systems. Must pass the Basic Duke Utility Systems Operations Test within 6 months of entering position



The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.