DEPARTMENT COORD, UNIV STORES, SENIOR

Job Title: DEPARTMENT COORD, UNIV STORES, SENIOR
Job Code: 0581
FLSA: N
Job Level: 05
Revised Date: 06/13/1990
Job Family: JF 03

~ Printer-Friendly Version ~

Occupational Summary

Coordinate one or more complex departments or specialty areas within the University Stores in the absence of the Manager, West Campus Stores; monitor, assign, and evaluate work of lower level employees.

Work Performed

Coordinate one or more complex departments or specialty areas within University Stores in the absence of the Manager, West Campus Stores; coordinate day-to-day operations to ensure area is well stocked and creatively merchandised; ensure efficient customer service.

Evaluate market trends, analyze new merchandise to determine selling potential and commit university funds to order new stock based on evaluations; evaluate existing merchandise in other units and/or immediate unit and make decisions concerning appropriateness of stock and removal from sales floor. Assign work to and evaluate performance of lower level employees in designated unit or units.

Perform various routine clerical functions in the recording and reporting of information required for accurate and up-to-date departmental records; process incoming and outgoing forms and documents according to operating procedures; monitor and participate in inventories of merchandise.

Receive deliveries and process mail orders according to procedures; verify quantities and items against packing slips, invoices and purchase orders; ensure merchandise received is in good condition.

Determine appropriate discount for slow selling merchandise; monitor and participate in the pricing of new merchandise to ensure correct price and department code; evaluate and participate in the creative display of merchandise on sales floor.

Assist customers in the selection of products and recommend additional purchases; answer customer calls and inquiries and resolve customer complaints; monitor for shoplifting and take appropriate actions as needed in accordance with store policy.

Operate point-of-sale cash register as needed, processing cash and non-cash transactions.

Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Required Qualifications at this Level

Education/Training

Work requires knowledge of basic grammar and mathematical principles to maintain proper inventory counts and to handle sales transactions, generally acquired through a high school education.

Experience

Work generally requires one year of retail experience to acquire skills necessary to coordinate operations of a specialty area within University Stores and to gain the ability to interact effectively with vendors.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Skills

N/A

---

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

---

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

---

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.