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LEAD EMERGENCY COMM OFFICER
Job Title: LEAD EMERGENCY COMM OFFICER
Job Code: 0652
FLSA: N
Job Level: 09
Revised Date: 03/11/2024
Job Family: JF 03
Occupational Summary
Under supervision of the Emergency Communications Manager, to act as a lead worker by training and mentoring other emergency communications staff; The Lead Emergency Communications Officer (Lead ECO) is expected to perform lead supervisory responsibilities at the direction of the Emergency Communications Manager; to train and complete written documentation on the progress of assigned trainee; perform all telecommunicator-related duties as described in the Emergency Communications Officer job description; complete assigned Department of Justice audits of records entered into DCIN/NCIC.
Work Performed
Perform the essential functions of an Emergency Communications Officer (ECO) and Communications Training Officer (CTO).
Assist with coordinating work schedules and provide lead supervision of employees during assigned shifts.
Audit and maintain DCIN/NCIC files.
May complete Supervisor Notes and Observations, memorandums documenting ECOs' performance.
Assist in one on one training of ECO Trainees.
Complete Daily Observation Reports on assigned trainees.
Compile reports of events handled and personnel involved.
Maintain confidentiality of all data from internal and external customers.
Access telephone and radio recordings and assemble call review files to submit to the ECC Manager to assist in reviewing commendations, complaints, emergency and routine call handling for quality assurance purposes.
Assists in evaluating performance of Emergency Communications Staff by providing input to the evaluating supervisor.
Makes decisions as to correct action to be taken when unusual circumstances arise in the communications center.
Performs first line troubleshooting of equipment problems in the communications center; contacts appropriate repair technicians.
Performs other duties as assigned.
Required Qualifications at this Level
Education/Training
Work requires comprehension and communications skills normally acquired through a high school education.
DCIN certified in modules 1-3, or obtain certification within 6 months of position assignment. Successful completion of the 47-hour telecommunicator certification course, or successful completion within 6 months of position assignment. Communications Training Officer (CTO) certified, or successfully become CTO certified within 6 months of position assignment.
Experience
Three years of experience as a DUPD Emergency Communications Officer.
Skills
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
