Duke University Job Descriptions
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TOUR GUIDE
Job Title: TOUR GUIDE
Job Code: 0657
FLSA: N
Job Level: 00
Revised Date: 07/01/2009
Job Family: JF 20
Occupational Summary
Escort individuals or groups on tours, or through places of interest such as industrial establishments, public buildings, and art galleries.
Work Performed
Lead tours through places of interest. Audiences may include K-12 school groups, adult groups, and/or public tours.
Research tour sites and subject matter at a level appropriate to the age group.
Describe tour points of interest to group members, and respond to questions.
Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
Provide directions and other pertinent information to visitors.
Attend training programs as assigned. Training may include tour technique, familiarization with tour sites, and/or learning about exhibits or other pertinent subject matter.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level
Education/Training
Work requires a general educational background normally equivalent to a high school education. College degree preferred.
Experience
Work requires six months of experience in a position involving public contact to acquire skills necessary to effectively interact with tour audiences.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Skills
The ability to communicate information and ideas in speaking so others will understand. The ability to speak clearly. The ability to give full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate. The ability to observe, receive, and otherwise obtain information from all relevant sources. The ability to manage one's own time and the time of others.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
