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TEAM LEAD, BACKGROUND CHECK CENTER
Job Title: TEAM LEAD, BACKGROUND CHECK CENTER
Job Code: 0671
FLSA: N
Job Level: 07
Revised Date: 10/14/2024
Job Family: JF 06
Occupational Summary
Plan, coordinate and participate in the establishment and operation of a specialized program and/or activity at Duke University, planning methods and developing systems in accordance with predetermined goals and objectives.
Work Performed
Advise and assist Recruitment management and staff on employee issues and concerns through communicating, interpreting, and recommending appropriate action for background Checks (BGC) and Driver's License checks as part of pre-employment processes.
Support training for all team members. Ensures established team goals are accomplished and deadlines are met. Keep BGC Manager aware of the progress and difficulties experienced by team members.
Ensure team compliance with company policies and procedures.
Provide BGC support to Recruiters. Assess needs and develop customized training for specific departments. Develop and conduct training for internal customers after setting up accounts for DMV checks and BGC login.
Liaison with BGC vendor for analysis of organizational issues, analyses, and other written communication outlining current status and appropriate recommendations or conclusions as necessary or requested.
Exercise discretion, conflict resolution, and problem-solving skills.
Advise BGC Manager on the status of current activities, additional or expanded program requirements and appropriate recommendations for solution to problems.
Review with BGC Manager whether a candidate will be cleared to be hired at Duke based on current criteria for eligibility. This is evaluated on a case-by-case basis via reports from the Duke vendor as they relate to relevancy, time, and nature of the information provided.
Provide administrative support related to BGC AVP of Recruitment and BGC Manager.
Organize and maintain departmental files of records, reports and correspondence required for reference and efficient operation of BGC processes.
Compile and summarize data to assist in preparing regular and special reports requiring analysis and evaluation of BGC data.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required.
Required Qualifications at this Level
Education/Training
Work requires knowledge of basic mathematical, research and communications principles normally acquired through two years of postsecondary education.
Experience
Work generally requires two years of clerical or research experience to acquire skills in administrative or project research responsibilities as well as accepted office organization, communications and research practices.
A bachelors degree in a field of study directly related to the specific position may be substituted for the education and experience requirement.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Skills
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
