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MANAGER, COLLECTIONS SITE
Job Title: MANAGER, COLLECTIONS SITE
Job Code: 1005
FLSA: E
Job Level: 63
Revised Date: 01/01/2019
Job Family: JF 10
Occupational Summary
Oversee the team of over 30 FTEs working in cord blood collection at six different locations. Develop team leads as mid-level managers. Coach, mentor and motivate team members. Perform all personnel actions, including interviewing, hiring, and performance management. Develop and strengthen current communication channels to allow for sharing of best practices across sites. Visit collection sites regularly. Ensure that scheduling coverage for collections at all hospital sites is complete for each month. Troubleshoot any issues that may arise regarding facilities, personnel or resources.
Work Performed
Set goals for collection sites.
With the assistance of the Marketing Manager, the Training Coordinator and the collection sites Team Leads, develop and implement incentive programs to increase the number of banked cord blood units and to increase participation of hospital medical staff.
Identify and share best practices across sites.
Develop and oversee implementation of continuous improvement strategies for staffed, hybrid and kit-collection sites.
Work closely with the Marketing Manager and the Training Coordinator to develop programs with the goal of promoting the Carolinas Cord Blood Bank and to develop education tools that promote public awareness of cord blood banking the community.
Present to community groups as needed to increase awareness of cord blood banking.
Represent the Medical Director in interactions with hospital staff, on national and international cord blood collection committees, and at outside meetings and conferences.
Collaborate with Collections Logistics Manager on the development and modification of standard operating procedures (SOPs) related to collection of cord blood. Ensure that deviations, investigations and CAPAs are completed in an efficient, accurate and timely manner.
Work closely with Quality (QSU) staff, the Collection Logistics Manager and the Training Coordinator to prepare training materials for new and updated operating procedures.
Oversee the initiation of new collection sites.
Work closely with the Training Coordinator, the Marketing Manager and the Collections Logistics Manager to develop and implement a launch plan.
Maintain liaison with hosting hospital managers and staff to solve operating problems that may arise at any one of CCBBs collection sites.
Ensure good relationships with staff at CCBBs hybrid sites is maintained and strengthened.
Work closely with CCBB Marketing Manager to provide regular updates to hospital staff and collection overview for directors, doctors and staff from affiliated sites and to develop educational tools that promote public awareness of cord blood banking in the community.
Be Subject Matter Expect (SME) regarding cord blood collections at external and internal audits, including FDA inspections, FACT inspections, HRSA site visits and QSU audits.
Required Qualifications at this Level
Education/Training
Work requires a bachelor's degree.
Experience
Minimum of 4 years of work experience.
Experience managing a large staff or demonstrated leadership experience in other work or non-work related areas is required (total headcount managed is 30 staff).
Phlebotomy certification or experience preferred Experience in cord blood banking collections desirable.
Skills
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
