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ASSOC GENERAL MANAGER, RETAIL OPERATIONS
Job Title: ASSOC GENERAL MANAGER, RETAIL OPERATIONS
Job Code: 1057
Job Level: 14
Revised Date: 05/04/2016
Job Family: JF 28
Direct the overall activities of the Duke University Store, Team Store and Clothing Concessions, including merchandising, display, sales, inventory levels, maintenance of cash receipts, record keeping and preparation of pertinent financial reports. Evaluate proposed policies and procedures and make recommendations for increased savings and cost reductions.
Manage the ordering, receiving, storing, pricing, advertising, packaging and researching of all merchandise selections; assist in the formulation of policies related to marketing of merchandise.
Analyze, plan and coordinate all sale programs; manage and coordinate special events and visual presentations in terms of advertising, layout and merchandising.
Monitor industry wide shifts in the licensed apparel and gift markets.
Implement a comprehensive plan to sustain a leading role in sales, profits and inventory turns.
Coordinate the display of merchandise and coordinate merchandise allocation from the Distribution Center to the Duke University Store, Team Store and Clothing Concessions.
Work with the team to develop lay-out plans for display of merchandise.
Coordinate transfer of merchandise.
Coordinate the proper entry of order data in the POS system.
Coordinate efforts related to lean inventory management and the increase in turns of store merchandise and clothing.
Meet with vendors to determine product purchase selection and quantities.
Ensure that new products are added to the website within 5 days of receipt of purchase and ensure that discontinued merchandise is marketed properly to enhance sell-through.
Prepare annual budget of anticipated sales, expenses, and inventories; review financial statements regularly to monitor potential problems.
Recommend the procurement of equipment and facilities instrumental to the performance of operations.
Coordinate all matters related to receiving records, invoices, transfers, shortage and damage reports and purchase orders.
Plan work schedules, ensuring proper distribution of assignments and adequate staffing, space and facilities for performance of duties.
Manage periodic physical inventories.
Recommend various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules.
Research and procure specialty items as directed by Stores Administration.
Work with Stores Administration and Duke Departments to procure specialty items as required.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level
Bachelors Degree in business, operations management, marketing or related field required, MBA or advanced degree preferred. Retail accounting knowledge normally acquired through formal training or certification strongly preferred.
Minimum of five years managing or overseeing retail POS systems, including report writing and data analysis responsibilities, strongly preferred.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.