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ASSIST DIR, RESIDENCE HALLS OPS
Job Title: ASSIST DIR, RESIDENCE HALLS OPS
Job Code: 1093
Job Level: 14
Revised Date: 08/01/2022
Job Family: JF 28
Assist in the management and coordination of administrative and housekeeping activities involved in the operation of Duke University residence halls. Establish and maintain appropriate housekeeping standards in these facilities.
Establish job performance and cleanliness standards for RLHS housekeeping employees and facilities that assure residences are maintained at a superior level of care. Organize available staff, equipment, and material resources to meet these standards. Regularly assess facility conditions to ascertain that standards are met.
Recruit, train, supervise, and evaluate the job performance of direct reports with special attention on professional development plans. Manage direct reports with emphasis on effective planning and assessment of results. Develop and maintain a strong and positive commitment to teamwork and collaborative effort.
Provide information and recommendations for development of the Housekeeping Services budget. Manage needs within approved financial and staffing resources. Assure that all expenditures are made and processed in accordance with established University, Student Affairs, and departmental policies and procedures.
Provide vision and leadership in the development of ongoing training for bargaining unit employees. Includes but is not limited to departmental orientation for new employees, regular skills training, and related efforts that will elevate the individual and overall performance of housekeeping services personnel.
Implement a communication plan that assures employees are informed of unit activities and priorities. Meet with other RLHS and university staff to determine schedules to perform work or special projects. Ensure that emergency response protocols are in place and understood by all employees.
Act as a management representative to the collective bargaining unit including, but not limited to, insuring that union representatives are informed of departmental news and changes, managing dispute resolution processes, and serving as a University representative for contract negotiations.
Assure that assigned staff members have the products and equipment to do work at the performance levels expected of them; including the testing and evaluating of products and equipment. Establish a proactive review process for reviewing related products and equipment.
Perform related duties assigned or required to meet RLHS, division, and university goals and objectives.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level
Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.
Work requires four years experience in residential services, housekeeping, facilities and equipment maintenance, fiscal management, business, or other related administrative capacity to acquire skills necessary to manage and coordinate administrative and housekeeping activities for Duke University Residence Hall Operations. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Physical mobility to comfortably walk considerable distances and climb stairs on a regular basis in order to inspect buildings is required.
Executive Housekeeper credential is strongly preferred.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.