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SERVICE COORD, CLINICAL CARE
Job Title: SERVICE COORD, CLINICAL CARE
Job Code: 1126
FLSA: E
Job Level: 11
Revised Date: 08/01/2019
Job Family: JF 28
Occupational Summary
The Service Coordinator is responsible for identifying, coordinating and facilitating client referrals to treatment resources including intensive outpatient, inpatient, residential care and partial day hospitalization programs.
Work Performed
Identify, coordinate and facilitate client referrals to treatment resources including intensive outpatient, inpatient, residential care and partial day hospitalization programs.
Maintain external liaison with community and professional referral sources to meet clients needs.
Assist clients and their families in understanding their insurance coverage; obtain pre-certification verification as appropriate; assist clients in accessing funding support for rapid entry into intensive treatment programs.
Responsible for sharing clinical assessment data related to students referred outside of program to insure smooth transfer of care.
Monitor, track and update information regarding referrals.
Gathers clinical data.
Maintains records for information concerning services rendered to be used for program evaluation.
Provide training to interns regarding assessment and referral process.
Provide brief support and instructional guidance to ensure referral success.
Follow-up with clients and clinics to assess referral efficacy and client satisfaction with referral experience.
Interface with clinical staff, physicians, and clients families to discuss progress and treatment status and/or the nature of services suggested or provided.
Consult with faculty and staff to facilitate referrals to outside treatment resources.
Provide outreach and developmental programming activities.
Perform other related duties incidental to the work herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level
Education/Training
Bachelor degree required
Must be licensed or qualify to be licensed in the State of North Carolina if applicable.
Experience
Two years of experience required
Skills
Strong organizational and communication skills are necessary.
Demonstrated experience and ability to work as part of a highly cohesive and interdisciplinary team in a university counseling center.
Demonstrates experience and expertise in systems consultation.
Has experience with and commitment to working with diverse clients, including individuals from ethnically/racially diverse backgrounds and individuals representing varying sexual orientations.
Ability to interface with computer technologies designed to enhance referral procedures.
Ability to maintain the highest level of confidentiality and use excellent judgment in working with student clients who are in need of CAPS services.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
