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DIR, DINING SERVICES
Job Title: DIR, DINING SERVICES
Job Code: 1254
FLSA: E
Job Level: 16
Revised Date: 08/01/2022
Job Family: JF 28
Occupational Summary
Develop, plan and manage all aspects of a self operated residential dining program for first year students with sales of approximately $10M/year. Oversee assigned administrative functions i.e., CBORD with emphasis on planning, implementation and/or development of innovative operating policies, procedures and practices to ensure effective operations, department financial stability, and high student satisfaction. Lead, direct, and inspire a Dining team focused on great food and great service, every meal, every day. Provide departmental leadership in the absence of the Executive Director.
Work Performed
Lead a team comprised of managers, chefs and bargaining unit staff focused on great food and great service.
Manage various personnel actions including, but not limited to, hiring, performance reviews, promotions, transfers, disciplinary actions, terminations, overtime, and vacation schedules.
Collaborate with the Executive Director on strategic and operational planning and goal setting using comprehensive operational and financial analyses of existing operations and future opportunities to create a world class dining operation that not only serves great food, but supports Dukes vision of community for first year students.
Provide day to day, hands on management of the Marketplace, Trinity Cafe, and Freeman Center dining operations emphasizing: customer service; high standards of food preparations, presentation and service; innovation and excitement; staff accountability; compliance with bargaining unit contract; HACCP compliance; training and professional development.
Develop and monitor the residential dining budget.
Oversee financial processes to ensure operational accountability.
Prepare capital plan for residential dining.
Oversee point of sale and cash management for residential dining.
Manage department processes and functions including, but not limited to CBORD, maintenance and repairs, and purchasing.
Serve as departmental liaison to bargaining unit representatives and employees with emphasis on strengthening working relationships, reducing labor costs through improved productivity, improving quality of work and creating opportunities for employee career development.
Represent management in employee grievance hearings.
Develop standard operating procedures (SOPs) for all areas in residential dining.
Establish quality and service standards for in house special events, summer camp programs and other areas as needed.
Develop and implement training programs.
Serve as the primary departmental liaison to various University departments such as University Housekeeping, FMD, and Conference Services.
Provide departmental leadership in the absence of the Executive Director.
Required Qualifications at this Level
Education/Training
Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.
Experience
Work requires at least seven years experience in food service business, financial and operational management or an equivalent combination of relevant education and/or experience.
Skills
Demonstrated commitment to customer service Familiarity with food information systems Experience in facilities management/renewal Ability to work collaboratively with diverse internal and external constituencies Strong administrative and managerial skills
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
