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SENIOR MANAGER, FACILITY OPERATIONS
Job Title: SENIOR MANAGER, FACILITY OPERATIONS
Job Code: 1312
FLSA: E
Job Level: 15
Revised Date: 07/01/2019
Job Family: JF 28
Occupational Summary
Manage and coordinate services that perform operation, maintenance, and repair of building and building systems for the Duke University campus within the FMD department. Establish, implement, and maintain workflow processes for Facility Operations activities. Monitor and report on work performance and trends. Consult and collaborate with building occupants, other departments, administration, and vendors in determining building and organizational needs for short and long term planning.
Work Performed
Manage planning team and oversee activities to support the operation, maintenance, and repair of all buildings and building systems for the University campus with the goal of achieving timely work order completion with minimal disruption to customers and reduced equipment downtime.
Establish and implement workflow processes for unit work activities to improve maintenance and repair work efficiency, cost effectiveness, and customer satisfaction. Ensure work processes are in compliance with applicable codes and regulations.
Use available metrics to monitor unit work output and identify performance improvement opportunities.
Provide technical guidance to support shops, managers, and building coordinators.
Make recommendations regarding annual operating and capital budgets.
Consult and collaborate with building occupants, other departments, administration, and vendors in determining building and organizational needs for short and long term planning.
Maintain awareness of advancing building systems technology and maintenance practices. Make recommendations regarding the purchasing of equipment, tools, supplies which may have an impact on building operations or maintenance and repair work efficiency.
Participate in development of service contract agreements with outside service providers to provide specialty services and additional labor in response to work volume changes and deadlines. Monitor and audit to ensure service providers operate according to approved contract management controls.
Supervises employees. Identify and develop employee strengths and weaknesses. Prepare development plans for employees.
Carry out management responsibilities in accordance with organization's policies and applicable procedures. Responsibilities include interviewing, hiring, training, assigning work, and performance management.
Provide support to resolve and/or correct safety and environmental issues to provide a safe environment for staff, faculty, students, and visitors.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education/Training
BS degree in Engineering, Management, or equivalent degree applicable to facility management.
Experience
Position requires a minimum of 6 years of experience in facility operations and maintenance in an environment with complex and critical building systems, of which 3 years must be in a leadership role.
Skills
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
