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DIR, RETAIL OPERATIONS

Job Title: DIR, RETAIL OPERATIONS
Job Code: 1332
FLSA: E
Job Level: 15
Revised Date: 07/01/2021
Job Family: JF 28

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Occupational Summary

Under the direction of the Executive Director, Dining Services, create and sustain a welcoming and dynamic dining environment for students, staff, faculty and guest that is innovative, cutting edge and world class. Support and carry out the vision and direction for the dining program. Manage 40+ multiple, contract dining operations grossing $40M+ annually consisting of on-campus, off- campus and food truck contracted retail operations that are corporate and independent restaurants.

Work Performed

Provide leadership to the 31 vendor locations on west and central campuses. Coordinate and schedule weekly food truck rotation, work with off campus merchants to provide exceptional delivery service to campus. Provide leadership to the fourteen vendor locations in the renovated Richard H. Brodhead Center for Campus Life. Oversee building management for this high-profile building and to coordinate use of common facilities and to ensure the success of the building's operation. Areas to include scullery, loading dock scheduling and coordination, security, furniture cleaning/maintenance/replacement, coordination with FMD for general maintenance. Oversee Dining Operations Manager leadership position in coordination for retail operations.

Provide contract management and oversight ensuring contract compliance and contracts are in best interest of Duke University. Develop and implement an ongoing contract review process. Work closely with Duke Procurement to plan and schedule bids and contract renewals ensuring the contract process follows University guidelines and that contracts are negotiated and implemented in a timely manner. Monitor performance and collaborate with vendors to ensure performance in accordance with the contract terms.

Project manager for retail operations new builds, renovations, and CPRF required facility repairs. Retail operations facility maintenance oversight to include outside contractors, third party suppliers, equipment purchases, and other services to uphold the Duke Dining standard. Emergency response planning for Brodhead Center issues, severe weather, pandemics.

Catering@Duke: Branding, marketing, website creation and updates, speaking engagements on behalf of, guidelines for caterers, student groups, departments, and non-Duke related events. Planning support for large and/ high exposure events for Student Affairs departments on campus support for annual projection of $3 million blue dollars on campus. Provide leadership for on campus caterers and Dining sales coordinator.

Maintain and administer standards for menu management including annual price increases and menu additions, benchmarking for venues on campus, dietary need understanding and availability, development of menu concept, and food production to include; food handling, cooking, recipes housekeeping, sanitation, safety, and employee hygiene, in compliance with appropriate procedures and related health regulations and the Duke Dining CBORD food management system. Ensure food quality meets or exceeds customer expectations. Work with Duke Dieticians to develop a variety of meal programs to provide numerous healthy choices to the diverse campus population and/or any special diet accommodations needed for our guest.

Retail Operations Point of Sales (POS) oversight with software providers for improvements to programming to include on site sales, mobile sales, off campus sales, and catering.

Assist Executive Director in long range strategic and /or operational planning and goal setting through comprehensive operational and financial analysis of existing contract operations and the identification and analysis of new business opportunities. 5% Provide budget management and oversight ensuring the dining program meets or exceeds its yearly budget targets. Monitor monthly financial reports to ensure financial goals are achieved.

Use established best practices to continually monitor, evaluate and update key components of budget management. Manage budgetary decisions related to the efficient running of the vendor operations in Dining.

Monitor established measurable standards of performance. Assess data from customer feedback of services quality. Monitor results and respond to findings to ensure continuous improvement in process and programs as well as high levels of satisfaction for students, guest and the Duke community.

Monitor compliance with all health department, OSHA, PCI and university policies and procedures. Monitor and oversee that all retail staff comply and are up to date with all training.

Plan and conduct meetings with staff to ensure compliance with practices, and policies and to keep employees abreast of current changes and standards; Identify and analyze training needs and design and implementation programs to address deficiencies.

Stay abreast of trends and patterns within the industry and make recommendations for changes to the Dining program.

Build and maintain cross departmental relationships to ensure the success of all aspects of dining.

Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education/Training

Work requires communication, analytical and organizational skills generally acquired through completion of a bachelor's degree in hospitality management, food service management, or a related culinary arts, business management or a related field.

Experience

Work requires a minimum of 7 years of progressive culinary management experience within a large, comprehensive student dining environment or retail dining operation. Equivalent combination of relevant education and /or experience could be considered.

Skills


The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.


Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.