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MANAGER, CONCESSIONS/TEAM STORE
Job Title: MANAGER, CONCESSIONS/TEAM STORE
Job Code: 1371
FLSA: E
Job Level: 12
Revised Date: 03/28/2025
Job Family: JF 28
Occupational Summary
Manage, implement and monitor service standards for all Duke University Merchandise Concessions; develop and implement plans for marketing concessions; administer established policies and procedures to ensure efficient and profitable operations; provide merchandising, expense and loss control, sales and profits, budget planning, facility planning and supervision. Coordinate, monitor, and supervise assigned operational, merchandising, personnel, and customer service activities at the Duke University Team Store.
Work Performed
Manage and coordinate all operations and merchandising activities of Duke University Merchandise Concessions to include administering plans for product mix, pricing structures, delivery services, purchasing, marketing, product display and inventory control; maintain cash receipts and records and prepare pertinent financial reports. Develop budgetary recommendations based on fiscal requirements; ensure compliance with established budget; implement appropriate action to eliminate budget variances.
Develop and maintain contractual agreements with vendors and concessionaires to ensure compliance with University policy and procedures.
Recommend procurement of equipment and facilities instrumental to the performance of operations; coordinate all matters related to receiving records, invoices, transfers, shortage and damage reports and purchase orders; supervise periodic physical inventories. Prepare for and perform an annual merchandise concessions physical inventory and interact with audit team and management staff to correct inventory errors.
Represent Duke University Merchandise Concessions and maintain liaison with the Athletics department and other University departments as needed.
Assist with designated merchandising activities in the Team Store, including merchandise presentation and display, product selection, monitoring of uniform pricing, determination of retail store prices, coordination of routine merchandise inventories, and price adjustment control.
Assist in formulating loss prevention, operating, merchandising and personnel policies and procedures for designated areas. Develop and coordinate the work schedules for Team Store; advise the Team Store Manager of current labor requirements and essential changes; resolve internal labor issues and scheduling inconsistencies. In the absence of the Team Store Manager, assume responsibility for overall operations.
Manage various personnel functions including, but not limited to, hiring, disciplinary actions, grievances, promotions, transfers and vacation schedules.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level
Education/Training
Work requires the ability to plan, manage and control costs in a food service or stores operations unit generally equivalent to a college degree in food management, business or related field.
Experience
Work requires two years of food service or stores operations experience.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Skills
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
