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GENERAL MANAGER, RETAIL OPERATIONS
Job Title: GENERAL MANAGER, RETAIL OPERATIONS
Job Code: 1417
FLSA: E
Job Level: 15
Revised Date: 01/01/2014
Job Family: JF 28
Occupational Summary
Provide operational, financial and organizational direction to retail operations within the Duke University Stores in the areas of merchandising, expense and loss control, profit management, budget planning and supervision in order to ensure efficient and economically sound operations.
Work Performed
Direct the overall activities of retail operations including the Duke University Store, Lobby Shop, Uncle Harry's, East Campus Store, Hotel Gift Shop, Washtub and Specialty Services to include merchandising, display, sales, inventory levels, maintenance of cash receipts, record keeping and preparation of pertinent financial reports.
Evaluate proposed policies and procedures and make recommendations for increased savings and cost reductions.
Manage the ordering, receiving, storing, pricing, advertising, packaging and researching of all merchandise selections; assist in the formulation of policies related to marketing of merchandise.
Analyze, plan and coordinate all sale programs; manage and coordinate special events and visual presentations in terms of advertising, layout, and merchandising.
Prepare annual budget of anticipated sales, expenses, and inventories; review financial statements regularly to monitor potential problems.
Recommend the procurement of equipment and facilities instrumental to the performance of operations.
Coordinate all matters related to receiving records, invoices, transfers, shortage and damage reports and purchase orders.
Plan work schedules, ensuring proper distribution of assignments and adequate staffing, space and facilities for performance of duties.
Manage periodic physical inventories.
Recommend various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level
Education/Training
Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.
Experience
Work requires six years experience in stores operations, retail, merchandising or related business to acquire skills necessary to plan, manage and control costs and profits within a high volume, multifaceted stores operations business.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Skills
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
