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FOOD SERVICES MANAGER II
Job Title: FOOD SERVICES MANAGER II
Job Code: 1460
FLSA: E
Job Level: 13
Revised Date: 04/01/2016
Job Family: JF 28
Occupational Summary
This position is responsible for the day to day managing of the Dining front of the house operations all for Duke's Residential Dining. This includes ensuring a consistent and high level of food consistency; safety and sanitation; high level of customer service and daily supervision; employee training and cost control.
Work Performed
Provide overall front of the house management of the self op Dining locations composed of several locations in the East Union building and Freeman Center for Jewish Life, foster a culture of accountability; review subordinate managers' budget recommendations and their compliance with established budgets; implement appropriate action to eliminate budget variances.
Plan, schedule and supervise the work of assigned areas to ensure proper distribution of assignments, adequate manning and facilities for performance of duties, and prompt and efficient preparation of foods to meet the menu requirements and institutional needs; ensure food quality standards are met and amounts are sufficient to meet expected needs; make substitutions and changes to menu if warranted by the situation.
Maintain and administer standards for front of the house food production, housekeeping, sanitation, safety, security, cash control, PCI compliance, employee hygiene and uniforms in compliance with appropriate state laws and regulations and departmental policies and procedures, including the PACE program, HACCAP and Dining sustainability plan.
Plan and conduct meetings with subordinates to ensure compliance with practices and policies and to keep employees abreast of current changes and standards, identify and analyze training needs and design and implement programs to address deficiencies and raise employee morale.
Prepare operational reports and analyses setting forth progress, adverse trends and appropriate recommendations; develop and recommend policies and procedures related to assigned operations; makes recommendations for increased savings, reduced costs and improved services; determine changes in selling prices and menu items as needed; propose new equipment purchases.
Collaborate with the Executive Chef on standard menus and special events; determine food and supplies needs for assigned areas; prepare specifications for purchases and order or monitor the requisition of food and supplies as needed; maintain inventory control of food and supplies stored within the assigned units to minimize waste and pilferage.
Coordinate with Dining Services resources to arrange for services such as housekeeping, recycling, composting, equipment maintenance, equipment rental and other needed supplies.
Manage various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, grievances, promotions, transfers and vacation schedules.
Required Qualifications at this Level
Education/Training
Work requires communication, analytical and organizational skills generally acquired through completion of a bachelor's degree in hospitality management, food service management, or a related culinary degree.
Experience
Work requires a minimum of 4 years of progressive hospitality management experience. Prior experience working in a bargaining unit setting preferred.
Skills
NA
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
