Duke University Job Descriptions
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USER SERVICES SPECIALIST
Job Title: USER SERVICES SPECIALIST
Job Code: 1465
FLSA: E
Job Level: 11
Revised Date: 08/01/1989
Job Family: JF 08
Occupational Summary
Provide consultation and assistance to users of computer facilities to include reviewing and correcting computer programs, teaching computer courses and developing or modifying computer programs compatible with user requirements to solve scientific, mathematical, business and information processing problems.
Work Performed
Provide consultation and assistance to users of computer facilities to include analyzing user programming needs and requirements and assisting user in determining feasibility of utilizing original or existing computer programs; develop or modify complex computer programs compatible with user requirements. Review computer programs prepared by users to ensure desired results are attainable; assist user in correcting programming discrepancies.
Plan and teach courses to University students and staff concerning computer programming techniques and computer capabilities of the Duke University Computation Center.
Maintain liaison with representatives of other University data processing operations and professional organizations to ensure utilization of current principles and techniques.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level
Education/Training
Work requires a Bachelor's degree in mathematics or a computer related field, or the equivalent coursework or technical training.
Experience
Work requires one year programming or analytical experience with knowledge of several computer languages and experience compiling, link editing, executing, reading, and writing to peripheral equipment, and batch and interactive computing.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Skills
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
