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DIR, MEMBER RELATIONS, DUFCU
Job Title: DIR, MEMBER RELATIONS, DUFCU
Job Code: 1657
FLSA: E
Job Level: 13
Revised Date: 09/01/2004
Job Family: JF 28
Occupational Summary
Administer and manage paying and receiving operations of the main office and all branches of the Duke University Federal Credit Union in accordance with established policies and in compliance with applicable laws governing federal credit unions. Manage, coordinate and implement services, consumer programs, and policies to provide members with financial alternatives consistent with DUFCU philosophy, member demand, and competitive and economic forces.
Work Performed
Manage the member service operations to include hiring, training, and supervising staff members carrying out member service and paying and receiving functions, all savings programs and compliance including IRA's and financial planning, and all loan disbursements; serve as truth in savings compliance officer; work with the director and assistant directors to improve DUFCU operations and services.
Ensure effective administration of branch offices and member service operations through internal controls and establishment of internal procedures and polices; oversee the implementation of new products, policies and procedures; open new branches as decided by the Board and the CEO.
Manage the member insurance programs to include credit life and disability, life savings death claims, and collateral protection, DUFCU programs in certificates of deposit and IRA's to include compliance with laws reporting requirements, activities related to returned deposited cash items and forgery items, and maintenance of signature card file for membership, W-9 and share draft cards.
Act as security officer to provide adequate security and protection of staff and assets.
Act as management representative to ensure members' needs are met and problems resolved.
Supervise the marketing and cross-selling of services to membership in the member services area.
Manage various personnel functions including, but not limited to, hiring, promotions, performance appraisals, transfers, vacation schedules and overtime; select, train, and motivate entry level career staff.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level
Education/Training
Work requires a knowledge of business principles normally acquired through a Bachelor's degree in business administration or a related field.
Experience
Work requires experience in loan processing and general credit union cash operations, generally acquired through five years experience in a credit union or related financial institution.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Skills
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
