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BUSINESS SYSTEMS ANALYST
Job Title: BUSINESS SYSTEMS ANALYST
Job Code: 1701
FLSA: E
Job Level: 13
Revised Date: 06/30/2019
Job Family: JF 28
Occupational Summary
Oversee a business critical application or system that is essential to the daily functionality and operations of a department or group of users ensure continuous availability, functionality, security, integrity, user training and documentation. Assist in the design, development, implementation, and maintenance of tools to support the work processes. Work closely with administrators, faculty, development team members, and end users.
Work Performed
Collaborates with the cross functional project team on planning, implementation, and testing of the database and system upgrades.
Ensures the systems are used and the data is structured in such a way to support the highest level of reporting and strategic planning needs of the organization, while at the same time meeting the daily reporting needs of the administrative units.
Ensures data integrity to maintain consistency and accuracy of data collected from or passed to various sources.
Designs and deploys templates in the system as well as frontend webpages for reports and queries on the data.
Advises users and administration on how best to use these systems to support their activities.
This includes consulting on issues of effective work processes.
Analyzes data and prepares reports setting forth progress, trends, and recommendations.
Anticipates data and reporting needs as new programs and processes are developed in these areas.
Provides and/or coordinates training in appropriate software across the areas.
Troubleshoots user reported problems, escalating was necessary to content experts, central IT staff (e.g., OIT, DHTS, ASM), or departmental IT support staff.
Identifies areas in the organization where more consistent policies need to be put into place.
Brings together faculty, administrators, and/or central offices to resolve issues, and agree on policy or workflow.
Maintains system documentation.
Builds consensus on shared data elements and reporting needs across schools/departments.
Ensures that required interfaces with other systems and internal and external organizations are developed and maintained.
Promotes and directs future systems enhancements as needed.
Required Qualifications at this Level
Education/Training
Work requires a Bachelor's degree.
Experience
3 years combined business/work analyst, software QA, or user support/training experience,
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.
Skills
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
