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EXEC DIR, DINING SERVICES
Job Title: EXEC DIR, DINING SERVICES
Job Code: 1890
Job Level: 17
Revised Date: 01/01/2016
Job Family: JF 28
Create and sustain a welcoming and dynamic campus dining environment for students, staff, faculty and campus guests that is characterized by outstanding service, innovation, and a diverse array of programs. Provide vision and strategic direction for a complex campus dining program with annual sales of over $40 million. Manage multiple contract dining operations grossing >$30M/year and consisting of corporate and independent food vendors: 20 on-campus vendors, 20 off-campus vendors, and multiple mobile food operations. Provide leadership and guidance to a self-operated residential dining program with sales of approximately $10 million. Oversee budget development and fiscal management, quality control, vendor contracts, compliance with applicable regulations, facilities management including maintenance and capital projects, and sustainability and local foods programs. Plan and implement assessment of programs and operations for continuous improvement. Develop collaborative relationships with stakeholders. Present and promote excellence at every level of the organization.
Collaborate with the Associate Vice President, HDRL in defining and implementing the vision and strategic plan for Duke???s dining services. Develop a strategic plan that includes financial targets, healthy and nutritious offerings, support for Duke???s House Model, innovative dining concepts and service-delivery strategies.
Provide leadership and guidance to a self-operated residential dining program that emphasizes a world class dining experience while supporting Duke's vision for community for first year students. Coordinate and lead multiple vendors and constituencies to achieve excellence in all endeavors.
Establish regular and periodic channels of communications with students (undergraduate and graduate/professional) focused on information sharing, community feedback and consultation. Develop appropriate communications with other dining stakeholders throughout the campus.
Partner with various health and wellness colleagues (e.g. Recreation, Student Health, Counseling and Psychological Services, Nutrition Services, etc.) to support campus-wide health awareness and support activities.
Oversee contract management processes including regular reviews to insure compliance and contracts that are in the best interest of Duke University. Work with Procurement Services to plan and schedule bids and contract renewals ensuring that the contract process follows University guidelines and that contracts are negotiated and implemented in a timely manner. Monitor performance and collaborate with vendors to ensure performance in accordance with the contract terms.
Establish and monitor measurable standards of performance. Assess data from customer feedback of services quality. Monitor results and respond to findings to ensure continuous improvement in process and programs as well as high levels of satisfaction for students, community members and other guests.
Provide budget leadership and oversight ensuring that the dining program meets or exceeds its yearly budget targets. Develop both short and long range plans based on industry best practices to continually evaluate and update key components of budget management such as meal plan structure, staffing levels, sales and marketing, contracting, and renovations. Monitor monthly financial reports to ensure financial goals are achieved
Lead the sustainability efforts for all dining units including: waste reduction, composting, re-use, "buying local", campus farm, utilities use reductions, ???green??? purchasing. Champion ???farm to table??? approaches and deviation from products produced by "factory farms".
Ensure compliance with all health department, OSHA, PCI and university policies and procedures. Oversee compliance training for staff.
Assist the AVP in determining facilities renovations and/or improvements. Actively participate in all renovation projects either as the lead or as a member of a team.
Understand, respect and value the diversity of the workforce, customers and other constituents of Duke Dining Services.
Manage the core Dining staff. Set performance standards and expectations. Provide ongoing feedback and regular performance evaluations. Understand and ensure compliance with the bargaining unit contracts. Work closely with contract vendor and Duke HR personnel on the management of bargaining unit employees.
Provide inspiration, direction, and creative marketing of Dining Services.
Remain abreast of new concepts, practices, food technology, trends and issues in the food service industry and in institutions of higher education.
Required Qualifications at this Level
Work requires communication, analytical and organizational skills generally acquired through completion of a bachelor's degree in hospitality management, food service management, culinary arts, business management or a related field.
Work requires at least seven years progressively significant responsibilities in a mid- to senior-level position within a large, comprehensive student dining environment or an equivalent combination of relevant education an/or experience.
Skills and experience to develop and implement a vision for creative and successful student dining systems Demonstrated commitment to customer service Familiarity with food information systems Experience in facilities management/renewal Strong management, administrative, budgeting and data-driven assessment skills Demonstrated success working within the policies and procedures of a large and complex organization Ability to work collaboratively with diverse internal and external constituencies
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.