Duke University Job Descriptions

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Job Code: 1901
Job Level: 98
Revised Date: 01/01/2024
Job Family: JF 28

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Occupational Summary

This position plays a critical role in overseeing and managing visa and immigration services for the international student and scholar community. This position involves developing and implementing strategies to ensure compliance with immigration laws and regulations while providing exceptional service to students, faculty, and staff.

Work Performed

Develop and implement a comprehensive strategic plan for visa services to support the enterprise global initiatives.

Provide leadership and vision for the visa services team, ensuring alignment with Duke University and Duke University Health System goals and objectives.

Ensure the university's compliance with federal, state, and local immigration laws and regulations.

Conduct regular audits and assessments to identify and mitigate compliance risks.

Oversee the processing of visa applications, extensions, and related immigration services for international students, scholars, and employees.

Stay abreast of changes in immigration laws and regulations and adjust processes accordingly.

Maintain strong relationships with relevant government agencies and consulates.

Provide expert guidance and support to international students, scholars, and employees on visa-related matters.

Facilitate orientation sessions on visa regulations and requirements.

Collaborate with academic departments, admissions, international programs, and other relevant units to streamline visa-related processes.

Serve as a resource for university departments on matters related to immigration and visas.

Work with University Counsel to manage policies and procedures and resolve individual visa issues.

Collaborate with other Universities about best practices.

Work with University Government Relations to counsel and lobby on best practices for furthering the goals of Duke University.

Oversee the maintenance of accurate and up-to-date records related to international students and scholars.

Generate reports and data analyses as needed.

Develop and implement crisis management plans for visa-related issues.

Serve as a point of contact during visa-related emergencies.

Required Qualifications at this Level


Work generally requires organizational, analytical and communication skills normally acquired through the completion of a master's degree program.


Requires 6 years of experience in a relevant field (e.g., International Education, Public Administration, Law).


The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.