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IT TECH TRAINER I

Job Title: IT TECH TRAINER I
Job Code: 1913
FLSA: E
Job Level: 11
Revised Date: 10/01/2007
Job Family: JF 08

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Occupational Summary

Provide consultation and technical training to departmental personnel; provide programming assistance, analyze user programming needs, determine feasibility of utilizing original or existing computer programs, develop or modify complex computer programs to meet user specifications; plan and teach courses to staff concerning programming techniques and computer capabilities.

Work Performed

Provide consultation and technical training to departmental personnel; provide programming assistance, analyze user programming needs, determine feasibility of utilizing original or existing computer programs, develop or modify complex computer programs to meet user specifications; plan and teach courses to staff concerning programming techniques and computer capabilities.

Plan and teach courses and prepare instructional materials concerning programming techniques and capabilities of computing facilities within the department; provide informal instruction to users as needed. Assist department administrators in researching and selecting software and hardware appropriate to department's administrative and research needs.

Consult with departmental users as required to provide technical guidance and direction and to develop efficient programs compatible with departmental needs.

Develop or modify computer programs to meet departmental requirements in support of research and/or instruction activities; develop sequence of program steps into appropriate computer language; make trial runs to verify accuracy and completeness of program; correct program errors as required.

Maintain liaison with representatives of other University information technology operations and professional organizations to ensure utilization of current principles and techniques.

Prepare reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions as requested.

Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Required Qualifications at this Level

Education/Training

Work requires knowledge of computer systems or business processes usually acquired through a bachelors degree in mathematics, computer science, or computer related field, or equivalent coursework or technical training.

Experience

Work requires one year of related programming, analytical, or technical training experience with knowledge of several computer languages or programs.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Skills

N/A


The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.


Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.