Duke University Job Descriptions

Duke Job Postings

To see if there are current openings for any of the job descriptions listed on this web site, please search Duke Jobs.


Job Code: 1918
Job Level: 13
Revised Date: 06/30/2022
Job Family: JF 22

~ Printer-Friendly Version ~

Occupational Summary

The Facility Operations Assistant Manager, HVAC (Heating, Ventilation and Air Conditioning) Systems Operations is responsible for planning, resourcing, coordinating and supervising as required, all activities necessary to install, operate, repair, service and maintain all University HVAC Systems. The Assistant Manager is responsible for working effectively with the HVAC Manager, the HVAC Coordinator(s), the assigned Planner, shop mechanics, and other shops in delivering integrated Facility Operations services to the University. The Assistant Manager will report to the Manager of HVAC Operations.

Work Performed

Accountable for the installation, operation, maintenance, repair and service of HVAC Systems components and research laboratory equipment for the University campus.

Provide first line support to HVAC technicians as needed to complete day-to-day activities.

Provide 24 hour support as required to mitigate and resolve emergency situations.

HVAC Systems and Equipment Operations include but are not limited to: air handling units, variable air volume (VAV) boxes and terminal units, fan coil units, hazardous and non-hazardous exhaust fans, space heating, fire dampers, smoke exhaust systems, heating hot water systems, packaged chiller systems and pumps, computer room air conditioning (CRAC) units, refrigeration, chilled beams, energy recovery units, pneumatic controls systems, direct digital controls systems, and pressurized air duct distribution and return systems, fume hoods, environmental growth chambers and bio-safety cabinets.

Oversee execution of all work to ensure day-to-day compliance with work processes and key metrics. Direct the documentation, implementation and execution of preventive maintenance, predictive maintenance and work execution using the EAM work order system to provide continuous improvement of maintenance and operational practices.

Support the development of supplemental contract maintenance agreements with outside service providers to provide specialty services and additional labor in response to work volume changes and deadlines.

Maintain all HVAC and Building Life Safety Systems regulatory compliance with local building system codes, safety codes, OSHA, AAALAC International (Association for Assessment and Accreditation of Laboratory Animal Care International), ASHRAE Standards and Guidelines, and University processes and procedures.

Coordinate services provided by internal and external providers for system testing, certification, maintenance and repairs.

Support local municipal building inspector and other regulatory audits and maintain HVAC System certifications.

Follow work priority system for 24/7 emergency response; and establish priority system for daily scheduled and unscheduled work activities.

Integrate and coordinate work activities with Plumbing, Electrical, General Maintenance, and Structural Trades shops, as well as the Customer Service Center and DUES (Duke Engineering & Utility Services).

Support Building Coordinators and DUES Engineers on a variety of capital and non-capital improvement projects.

As necessary, develop new procedures and update existing procedures supporting Facility Operations and University Campus strategies.

Regularly evaluate work output of mechanics for quality, efficiency and timeliness.

Identify continuous quality improvement opportunities for each HVAC service, determine appropriate improvements and implement through change control program.

Handle any complaints pro-actively, documenting details and resolution of issues.

Ensure details are readily accessible for the staff for future reference.

Analyze and identify equipment, tools and processes that improve operating efficiency and / or workplace safety.

Provide technical guidance to mechanics, engineers, managers and project managers.

Develop strong working relationship with Local 465 leadership and staff to ensure no interruption of services.

Review EAM Work Orders (WO) for accuracy and clear scope of work; review WO for proper fund codes; assign WO to the appropriate mechanic(s); review completed WO when necessary; ensure correct labor, materials and outside service charges are included; and bill out and close WO.

Develop and implement processes to ensure accurate and timely distribution of work orders to the appropriate mechanics.

Represent FMD in a positive manner when interacting with University departments including academic, research, administrative, housing and athletics regarding the status of work orders.

Maintain regular communication and positive relationships with faculty and staff from the various University departments.

Train mechanics on FMD procedures and processes.

Perform other related duties as assigned by the Manager of HVAC Operations.

Required Qualifications at this Level


Two-Year Technical Degree preferred; NC HVAC License required; Refrigerant Handling Certification desired.


Minimum ten (10) years direct operations and maintenance experience in commercial or institutional HVAC systems required; and

Preferred one (1) year supervisory experience in higher education, hospital or manufacturing facilities required (may be included within the ten (10) years of direct HVAC systems experience)




The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.