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Job Code: 1943
Job Level: 81
Revised Date: 05/01/2022
Job Family: JF 08

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Occupational Summary

Direct, plan and develop information technology systems and procedures for the department. Serve as a liaison and project manager for services provided by the department to other areas of the University, Medical Center and Health System. Evaluate and assemble the resources necessary to implement new technologies.

Work Performed

Direct the provision of information systems support to assure smooth, professional and cost effective operation of the department.

Develop and recommend information systems policies and procedures.

Coordinate beta testing, upgrades and system enhancement projects.

Participate in the strategic planning, priority setting and formulation of business plans for implementing departmental initiatives across the University, Medical Center and Health System.

Keep management abreast of applicable developments in the information systems field.

Serve as liaison to University departments for information technology services provided by the department including hardware and software system interfaces.

Participate in technical committees and task forces.

Prepare, present and promote capital and operating budgets for the information technology functions of the department.

Manage information technology expenditures to meet approved budgets.

Review, adjust and approve computer software and hardware maintenance contracts.

Consult with other management staff concerning information systems capabilities and technology.

Provide feasibility guidance and cost estimates.

Oversee information technology projects to ensure full cost recovery and on time delivery.

Develop, implement and oversee various programs including, but not limited to, procuring necessary resources, screening ideas, and managing objectives and priorities to optimize effectiveness.

Manage the hiring and employee evaluation process for technical staff in the department.

Perform other related duties incidental to work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification.

This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Required Qualifications at this Level


Generally requires a Bachelor's degree in Business Administration, Computer Science or related field.


Work requires four years experience working on information systems process improvement, project management, and experience in a supervisory capacity.




The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.