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Job Code: 1948
Job Level: 14
Revised Date: 01/01/2016
Job Family: JF 28

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Occupational Summary

Assist in providing operational, financial and organizational management to designated retail operations, in the areas of merchandising, expense and loss control, profit management, budget planning, personnel and supervision in order to ensure efficient and economically sound operations. Responsible for the acquisition of all resale merchandise related to clothing, gifts and specialty items for Duke Stores.

Work Performed

Assist in managing the overall activities of designated retail operations, including, but not limited to, customer service, staff development, financial management, strategic planning, merchandising, display, sales, inventory levels, loss prevention, record keeping and preparation of pertinent financial reports.

Evaluate proposed policies and procedures and make recommendations for increased savings and cost reductions, and other enhancements.

Assist in managing the ordering, receiving, storing, pricing, advertising, packaging and researching of all merchandise selections; assist in the formulation of policies related to marketing of merchandise.

Meet with vendors to determine product purchase selection and quantities.

Coordinate transfer of merchandise.

Coordinate the proper entry of order data in the POS system.

Coordinate all matters related to receiving records, invoices, transfers, shortage and damage reports and purchase orders.

Analyze, plan and coordinate all sale programs; manage and coordinate special events and visual presentations in terms of advertising, layout, and merchandising.

Monitor industry-wide shifts in the licensed apparel and gift markets.

Implement a comprehensive plan to sustain a leading role in sales, profits and inventory turns.

Coordinate efforts related to lean inventory management and the increase in turns of store merchandise.

Coordinate merchandise allocation from the Distribution Center to the retail operations.

Work with the team to develop plans for display of merchandise.

Ensure that clearance and other discontinued merchandise is continually managed and marketed properly to enhance sell-through.

Prepare annual budget of anticipated sales, expenses, and inventories; review financial statements regularly to monitor results and to identify potential problems and areas needing improvement.

Recommend the acquisition of equipment and facilities instrumental to the performance of operations.

Plan work schedules, ensuring proper distribution of assignments and adequate staffing for performance of duties.

Assist in directing various personnel matters including, but not limited to, organizational design, hiring, training, performance appraisals, promotions and transfers.

Manage periodic physical inventories.

Required Qualifications at this Level


Bachelor's degree in business, operations management, marketing or related field required; MBA or advanced degree preferred. Extensive retail and general accounting knowledge normally acquired through formal training or certification required.


Minimum of six years upper level retail management, merchandising or related leadership role in a high volume retail environment required. Proven, successful retail track record required. Proven track record of training and developing management and supervisory talent. Minimum of five years managing or overseeing retail POS systems, including report writing and data analysis responsibilities, strongly preferred.


The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.