Duke University Job Descriptions

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Job Code: 2113
Job Level: 98
Revised Date: 06/01/2022
Job Family: JF 28

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Occupational Summary

Ombudspersons ("Ombuds") offer neutral and confidential guidance on a variety of issues for all students, staff, and faculty at the university in conformance with the International Ombuds Association's ("IOA") standards of practice and code of ethics. As such, Ombuds serve as an independent, impartial, confidential, and informal conflict management practitioner and provide strategic leadership and foresight into Duke's equity goals and objectives.

Work Performed

Be available to students, postdoctoral students, University staff, and faculty of Duke University (subject to exceptions). Provide a neutral, confidential, independent, and informal resource to listen, discuss concerns, and help visitors navigate options for resolution of issues related to their work or education at Duke University.

Be available for consultation at no cost and at any stage in the resolution process. Promote organizational growth through improvements to policies, systems, and servicesbased on feedback (using aggregated, de-identified data) about concerns and trends. Support Duke Values & Culture, the Duke Code of Conduct, and the University's commitment to diversity, equity, and inclusion.

Provide information to individual visitors about resources, applicable policies and procedures, and reporting options to empower visitors to seek resolution of concerns related to their work or education at Duke University. Coordinate with other campus resources as appropriate to create a matrixof support.

Communicate openly and regularly with leadership about general trends and concerns (including suggestions for climate or structural improvements) while maintaining confidentiality of individual visitors.

Maintain active membership in the International Ombuds Association and a deep understanding of current issues and trends in higher education, including student learning and development, as well as familiarity of current trends in national Ombuds work and in the State of North Carolina. Strictly adhere to the IOA Code of Ethics and Standards of Practice. Have a strong knowledge of laws, regulations, methods, and techniques in Ombuds work. Implement recognized best practices of the profession and engage in ongoing training provided by the IOA and other sources, including in areas of counseling, implicit and explicit bias, principles and practice of diversity, equity, inclusion and anti-racism, and trauma-informed support.

Required Qualifications at this Level


Strong undergraduate academic credentials required, including a preference for a relevant Master's degree, J.D., or Ph.D.


Ten years of relevant experience; five plus years of organizational Ombuds work experience preferred.


The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.