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ASSIST MANAGER, DUKE DINING SERVICES

Job Title: ASSIST MANAGER, DUKE DINING SERVICES
Job Code: 2292
FLSA: E
Job Level: 10
Revised Date: 07/01/2022
Job Family: JF 28

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Occupational Summary

Coordinate, plan for, monitor and supervise assigned operational areas for Duke Dining's highly visible and complex Residential Dining locations to ensure efficient and economically sound operation under the general direction of a Dining Services Manager, relieve Manager as required.

Work Performed

Coordinate, plan, directly supervise staff, and assist in the management of processes of the front of the house operations, and monitor activity to ensure maintenance of high quality food and service; work closely with the culinary team for menu adjustments and maintenance of CBord reports; Coordinate the scheduling of all assigned personnel to ensure proper distribution of assignments and adequate staffing and facilities for performance of duties; maintain standards for front of the house food production, housekeeping, sanitation, safety, security, cash control, PCI compliance, employee hygiene and uniforms in compliance with appropriate state laws and regulations and departmental policies and procedures, including the Dining EATS program, HACCAP and Dining sustainability plan; regularly manage activities of assigned personnel, including daily break schedules; measure and evaluate productivity.

Participate in various budgetary functions to include maintenance of records and preparation of operational trend analysis and provide operational recommendations, monitor expenses and revenue against budgets to ensure there is no unfavorable variance; assist in promotions and planning of special events; participate in the creation, maintenance, and monitoring station checklists and SOP manuals.

Recognize the need for changes in policies and procedures and make recommendations; plan and conduct meetings and training sessions with subordinates and new permanent and student employees to ensure compliance with established practices, implement new policies, keep employees abreast of current changes and standards, and to improve productivity and customer satisfaction; keep abreast of new and changing techniques in the field of Dining service.

Assist in the determination and forecasting of personnel, food, supplies, and maintenance requirements to ensure efficient front of the house production and service to customers; review requisitions from lower level staff and order food and supplies as needed; monitor inventory control.

Perform and recommend various personnel actions including, but not limited to hiring, disciplinary actions, promotions, transfers, vacation schedules and termination; hear grievances at the first step in the formal grievance procedure. Serve as a contact with customers to achieve satisfaction and proper resolution of questions, complaints and problems; keep manager informed at all times through oral and written reports.

Required Qualifications at this Level

Education/Training

Work requires communication, analytical and organizational skills generally acquired through completion of an Associate's degree in hospitality management, food service management, or a related culinary degree.

Maintain ServSafe Certification Maintain AllerTrain Certication

Experience

Work requires a minimum of 3 years of progressive Dining management experience. Prior experience working in a bargaining unit setting preferred.

Skills


The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.


Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.