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DEPARTMENT SUPV, DU PRESS
Job Title: DEPARTMENT SUPV, DU PRESS
Job Code: 2385
FLSA: E
Job Level: 10
Revised Date:
Job Family: JF 28
Occupational Summary
Supervise, coordinate and participate in the activities of the Books Fulfillment Department in Duke University Press with primary responsibility for coordinating all matters related to book orders. Manage computerized fulfillment system.
Work Performed
Supervise, coordinate and participate in, as necessary, the activities of the Books Fulfillment Department to include providing quality control and problem solving on all fulfillment matters.
Determine departmental goals and objectives; develop policies for responding to customer service matters including, but not limited to, customer refunds, returns and credit adjustments; supervise account reconciliation and transfers; implement effective record keeping methods.
Manage the computerized fulfillment system; update system to meet accounting/inventory needs; monitor inventory trends; supervise data entry process; troubleshoot problems; develop and update departmental manual of operations.
Coordinate the work of the Books Fulfillment Department with other Duke University Press departments including, but not limited to, Production, Marketing, Journals, Business and Shipping.
Plan and schedule work priorities in accordance with the goals, objectives and deadlines of the Books Fulfillment Department; provide training to departmental personnel, to include such areas as the computerized fulfillment system, customer service and record keeping methods.
Manage various personnel functions including, but not limited to, hiring, performance appraisals and vacation schedules.
Prepare reports and analyses setting forth progress, adverse trends and appropriate recommendations and conclusions. Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level
Education/Training
Work requires organizational and communications skills, as well as knowledge of mathematical principles, generally obtained through two years post secondary education.
Experience
Work requires three years experience in accounting, customer service, book or journal fulfillment or a related field to become familiar with accepted office organization, communications and accounting practices in order to supervise and coordinate the full scope of fulfillment activities. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Skills
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
