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DEPUTY GEN MGR, RETAIL OPS
Job Title: DEPUTY GEN MGR, RETAIL OPS
Job Code: 2387
FLSA: E
Job Level: 15
Revised Date: 05/01/2018
Job Family: JF 28
Occupational Summary
Provide operational, financial and organizational direction to retail operations within the Duke University Stores in the areas of merchandising, purchasing and replenishment of Duke apparel and other Duke branded merchandise, expense and loss control, profit management, personnel, budget planning and supervision in order to ensure efficient and economically sound operations.
Work Performed
Direct the overall activities of retail operations including the Duke University Store, Team Store, Clothing/Gift Concessions, Lobby Shop and other assigned areas to include merchandising, purchasing, display, sales, inventories, record keeping and preparation of pertinent financial reports.
Evaluate proposed policies and procedures and make recommendations for improving operations and financial results.
Prepare annual budget of anticipated sales, expenses, and inventories; review financial statements regularly to identify potential issues.
Develop and implement strategic operations and sales plans for assigned areas.
Manage retail IT system data and provide system training to staff as needed.
Provide leadership and planning to maximize staff performance, potential and development.
Manage the selection, ordering and replenishment of Duke apparel and other Duke branded merchandise; manage the receiving, storing, pricing, advertising, packaging, and researching of all merchandise selections.
Oversee all matters related to receiving records, invoices, transfers, shortage and damage reports, and purchase orders.
Review and assess policies, make recommendations, and implement, as appropriate.
Monitor and research industry wide shifts in the collegiate licensed apparel and other Duke branded merchandise market.
Track and analyze retail sales item data to anticipate customer needs and changes to those needs, in order to ensure adequate on hand stock as retail trends and customer demands dictate.
Oversee merchandise allocation and transfers from the distribution center to retail operations.
Review stock levels at all stores on a regular basis, ensuring timely and sufficient replenishment.
Coordinate the proper entry of order data in the POS system.
Implement a comprehensive plan to sustain a leading role in service and financial performance.
Recommend the procurement of equipment and facilities instrumental to the performance of operations.
Oversee periodic physical inventories to ensure accuracy and results within industry standards.
Meet with vendors to determine product purchase selection and quantities.
Negotiate orders with vendors, evaluate proposals, and determine best sources based on quality, services provided, costs, and other relevant criteria.
Evaluate vendor performance, resolve issues and implement solutions to enhance vendor performance.
Work with Marketing Manager and other staff on plans for conscientious execution of marketing strategies, including: floor plans and moves; sale programs; special events; product development and promotion; visual presentations; advertising; seasonal strategies; developing lay out plans for merchandise display; formulation of policies related to marketing of merchandise; and developing marketing and sales plans for Duke apparel and other Duke branded merchandise.
Recommend various personnel actions including, but not limited to, hiring, performance appraisals, promotions, and transfers.
Plan work and vacation schedules, ensuring proper distribution of assignments and adequate staffing, space, and facilities for performance of duties.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education/Training
Work requires business, analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.
Experience
Work generally requires ten years business and management experience and a proven successful track record in retail stores including operations, financial, merchandising, and personnel to acquire skills necessary to plan, manage and control costs and ensure profitability in a high volume, multifaceted retail enterprise, including extensive direct experience in purchasing and managing the replenishment of collegiate apparel in a high volume collegiate retail environment. Prefer extensive experience and proficiency with Sequoia retail systems.
Skills
Extremely organized
Multi task oriented
Computer proficient
Superior communication skills
Writing skills with contract negotiation and writing experience
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
