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DIR, HEALTHCARE FACILITY SECURITY
Job Title: DIR, HEALTHCARE FACILITY SECURITY
Job Code: 2392
FLSA: E
Job Level: 16
Revised Date: 12/01/2023
Job Family: JF 28
Occupational Summary
The Healthcare Facility Security Director collaboratively develops, implements,and monitors security processes in the medical environment that are consistent with regulatory and industry standards, and Duke University Campus Police Department (CP), Duke Health System and medical facility leadership expectations. This position reports to the Director, Health System Security within the CP. This position is expected to be available to monitor and manage significant security incidents at the assigned medical facilities.
Work Performed
Manage performance to ensure quality outcomes by establishing performance standards and goals for security operations, benchmarking with other agencies, understanding and meeting priorities and developing inspection and monitoring systems to check compliance. Collaboratively develop standards, considering input from officers, healthcare staff and leadership, and industry practices. Track and analyze data to inform decisions.
Develop and implement security policy and procedures in compliance with hospital policies and state and federal laws. Ensure compliance with security related standards of The Joint Commission. Also base procedures on recommendations of the International Association of Healthcare Safety and Security (IAHSS) applicable Duke policies, etc. Assist in crafting healthcare policy.
Supervise, educate, train, and mentor healthcare security personnel.
Serve as the CP representative on various committees, keeping the Director, Health System Security informed.
Provide consultation to DUH entities on security measures and technologies in new construction or renovations that is consistent with the Health System and appropriate guidelines, such as the IAHSS.
Work collaboratively with the Director, Health System security and hospital leadership to develop consistent policy, measures, and security technologies.
Develop and maintain strong relationships with hospital leaders and director, CP, first responders, prison and jail managers, etc.
Work to reduce the risk of workplace violence among healthcare clinical staff and CP staff. Recommend and support efforts to reduce risk; serve on behavioral assessment teams.
Maintain the privacy and security of all confidential and protected health information. Use and disclose only that information which is necessary to perform the function of the job.
Plan, coordinate and manage special events and dignitary visits.
Supervise and or conduct security programs for hospital staff and others as needed.
Work closely with Health System Emergency Management to ensure coordinated response and efforts.
Evaluate and assess physical security technologies and operational processes.
Analyze data on incidents to recommend processes to reduce harm.
Performs other duties incidental to the work described herein. The above statements describe the general nature and level of work being performed by the individuals assigned to this classification. This is not intended to be an exhaustive list of all the responsibilities and duties of personnel so classified.
Required Qualifications at this Level
Education/Training
Work requires communications and analytical skills generally acquired through completion of a bachelors degree program or an equivalent combination of relevant education and/or experience. Requires a valid North Carolina Drivers License. Preferred Education and Training: Extensive specialized experience and certification in healthcare security management through the International Association of Healthcare Safety and Security (IAHSS) and with knowledge of the Clergy Act, HIPAA, CMS and Joint Commission requirements.
Experience
Work requires knowledge of security management/operations in a health care setting, generally acquired through four years of related experience including two years of supervisory experience.
Skills
Able to assess problems objectively, understand others viewpoints and strongly collaborate with others. Values others; works to develop team through appropriate training and experiences. Stresses relationships with others, both internal and external to the organization. Strong verbal and written communication skills. Commitment to de escalation techniques. Constant attention to customer service. Proven skill in leading teams. Demonstrated social responsibility.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
