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MGR, EVENT PARKING & TRANSPORTATION
Job Title: MGR, EVENT PARKING & TRANSPORTATION
Job Code: 2415
FLSA: E
Job Level: 13
Revised Date: 01/25/2019
Job Family: JF 28
Occupational Summary
This position requires a self motivated leader with the responsibility of providing the highest level customer service to all internal and external customers in the development, planning, coordination and administering of activities within assigned program areas: planning and implementing financial budget for all of event parking and transportation annually and modify/update event parking plans for all of campus and medical center activities. Manage parking enforcement officers and event staff as well as onsite contractors staff/supervisors and exercising full oversight of those team members. Responsible for developing, planning and managing resources prior to and during events and communication to patrons prior to and day of event. Coordinating of all staffing/contractor and pre meetings with event planners and athletics to make sure the needs of the events, transportation and ADA parking/shuttles are fulfilled without major impacts to the Duke community.
Work Performed
Ability to establish effective working relationships with a diverse customer base and work force.
Ability to identify departmental priorities and make decisions to ensure work efforts and resources are deployed appropriately for all events.
Experience leading effectively and working collaboratively with staff and contractors.
Highly developed conflict management, implementer of policies and problem resolution skills.
Proven written, verbal, interpersonal and persuasion skills.
Ability to balance multiple work demands and to thrive in a changing environment.
Knowledge of large scale parking operations principles and practices; knowledge of parking systems including parking access control software and hardware, T2 systems is helpful.
Well developed computer proficiency in effectively using MS Office Suite software and outlook for work initiatives.
Skilled in using computerized scheduling software to track events.
Respond to parking attendant staff, contractor and equipment issues.
Complete facility checks of staffing and gate programming for all events.
Perform daily tours of staffed parking facilities.
Check operation of all equipment and signs onsite for events.
Respond to any reports of malfunctions to hardware and software.
Ensure that adequate equipment and tickets are available for facilities.
Coordinate with contractor and each attendant on site to assess performance, check paperwork, answer questions, and explain credentialing.
Perform on the spot training or coaching as necessary for PTS staff and contractors.
Monitors and develop plans for all university parking facilities for small to major events.
Supervise full/part time event parking staff, enforcement, contractors, and event set up/clean up crews.
Schedule the hours of work for staff in his/her area.
Notify contractors of events and amount of staff needed for events.
Alter assignments to maintain appropriate coverage on a day to day basis to attend to service needs.
Interview and hire staff as needed. Orient, train, coach, discipline, and evaluate staff and contractors in the operation of parking facilities.
Perform staff evaluations annually and updating plans for department annually.
Schedule and lead staff and contractor meetings.
Follow department protocol for dealing with emergencies including notification of staff/contractors.
Implementing parking plan usage in facilities based on supply and demand. Enforce PTS policies and procedures.
Utilize departmental PARCS (Parking Access Revenue Control System) to monitor space and determine availability for events.
Inform the management of problems, complaints, and unusual occurrences during events.
Operate and effectively use the departments technology including scheduling, billing and parking access control systems, data reports, and financial reports, Windows operating system, MS Office (Word, PowerPoint and Excel), outlook, and other systems.
Provide customer service to departments and patrons utilizing parking facilities for events.
Deal effectively with difficult customers to implement solutions and resolve problems.
Work to find the best parking and transit solution for customers or direct them to appropriate resources for the size of the event.
Look for ways to improve efficiency and service levels.
Train or provide seminars to improve performance.
Report any recommendations for changes in policies and/or operating procedures to management to improve overall operations year over year.
Assign enforcement staff to assist with events as needed.
Attend meetings and follow up with customer departments regarding event parking and transportation needs daily/weekly.
Assist with financial aspects of all event planning and parking needs.
Perform all budgetary responsibilities for event parking and transportation as we well as coordinate the collection of monies and report sheets from parking facilities for all events.
Work in connection with the departmental finance staff to investigate cash control, procedural problems, errors, and areas of improvement.
Work in conjunction with finance on conducting spot audits or other types of audits when requested.
Work with PTS staff and contractor staff to ensure proper cash handling procedures are followed.
Assist with other event parking and transportation functions as needed to provide the best planning and execution of events for the Duke community.
Coordinate parking and traffic activities to include conceptualizing and updating alerts for events, web material, promotional materials, publications, press releases, ads and fliers.
Develop plans and schedules for release of publicity materials.
Gate access control program planning is vital.
Serve as a head liaison with other programs, offices and departments at Duke to coordinate program business and to accomplish program objectives; interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized.
Prepare budgets; monitor, verify and reconcile expenditure of budgeted funds as appropriate.
Billing out all services to internal and external clients after every event.
Conduct training sessions for internal and external contract staff to ensure proper implementation of events.
Prepare post orders and conduct briefings prior to events.
Follow up on events to determine event effectiveness.
Oversee all sign requests and maintain adequate levels of inventory on signs, cones, barricades and necessary equipment.
Coordinate with numerous departmental event planners on event parking needs and successfully implement to plan.
Oversee the parking enforcement team, technology and resources around campus.
Be a strong leader for the team and recommend various personnel actions including, but not limited to, hiring, performance appraisal and vacation schedules.
Oversee event planner activities and develop strong relationships with colleagues at varying administrative levels across departmental groups.
Ensure staff and contractors present appropriate demeanor and appearance for all events.
Perform other related duties incidental to the work described herein or as requested by senior management.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level
Education/Training
Work requires exceptionally strong management, operational, analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.
Strong management, people skills, communication and planning is essential.
MBA preferred though not essential.
Experience
Work requires 6 years minimum of experience in parking management or administration involving large scale operations and/or events. Management of large staff and/or contractors and skills necessary to plan, coordinate and implement a variety of athletic, university ceremonies and enforcement staff focused around parking activities and transportation.
Parking experience is a plus or certification as a CPP/CAPP.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Skills
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
