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TECHNICAL WRITER I, DCRI
Job Title: TECHNICAL WRITER I, DCRI
Job Code: 2541
FLSA: E
Job Level: 10
Revised Date: 10/01/2017
Job Family: JF 05
Occupational Summary
Creates documentation of diverse scope to support the computing needs of all departments where analysis of data requires evaluation of identifiable factors. Exercises judgement within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Normally receives no instructions on routine work, general instructions on new assignments.
Work Performed
Write, produce, distribute, and maintain software user manuals and training guides, Standard Operating Procedures (SOPs), and data acquisition forms.
Edit technical materials for the Computer Help Desk, Desktop Support, and DRCI Intranet.
Support DCRI's quality assurance efforts by coordinating and tracking the SOP review process, assembling documentation for audits, and ensuring that documentation is compliant with federal regulations where applicable.
Collect and interpret input from users and IT personnel.
Report to documentation project lead or supervisor on problems encountered with the design or operation of software under development.
Maintain documentation standards by associating with professional individuals or societies or by reviewing professional publications, newsletters, e-mail, and Web sites.
Follow established documentation processes.
Coordinate and participate in various special projects as assigned.
Perform other related duties incidental to the work described therein.
Required Qualifications at this Level
Education/Training
Work requires creative and technical writing, editing, and coordination skills generally acquired through completion of a bachelor's degree in Journalism, English, Technical Communications, or a related field.
Experience
A minimum of 2 to 5 years of experience in writing technical documentation and/or manuals, preferably in an IT setting.
Skills
Writing, proofreading, and editing skills. Experience with creating software documentation such as user manuals and training guides. Experience with word processing and screen capture software, including use of styles and templates. Familiarity with various other types of software, including desktop publishing, graphics, online help, multi- media, presentation, database, or spreadsheet software. Strong organizational skills. Customer service skills
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
