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CHIEF, STRATEGY OFFICER, DCRI
Job Title: CHIEF, STRATEGY OFFICER, DCRI
Job Code: 2551
FLSA: E
Job Level: 98
Revised Date: 02/01/2024
Job Family: JF 28
Occupational Summary
As a member of the Duke Clinical Research Institute Executive management team, the Chief Strategy Officer (CSO) will lead efforts to identify and oversee the development, implementation, and sustainment of strategies to grow and differentiate DCRI as an academic research organization. These strategies may include developing opportunities to establish partnerships, innovative research models and programs, and transformation strategies. This candidate will have influence and organizational savvy to drive completion of deliverables and to build and leverage relationships and organizational dynamics to advance institutional goals. This highly visible role will work collaboratively across the enterprise and externally to enhance the reach of DCRI.
Work Performed
Strategy, Vision, and Leadership Supports executive leadership across the business in solving high priority institutional opportunities and issues by driving the communication and development of suitable strategies and goals. Leads the planning and development as well as monitors the deployment of business strategies to advance the mission of the organization. Stays up to date with the latest tools and techniques of doing strategic planning and provides tools to Leadership designed to make it easier for them to develop powerful strategic plans together with their team. Collaborates with DCRI senior and operational leaders to ensure strategic plans and goals align with organizational priorities and monitors/measures performance. Ensures strategies are well communicated and translated into actionable and quantitative plans for therapeutic areas and functional groups. Monitors near and long-term market trends as well as emerging needs/interests among key stakeholders (e.g. researchers, research organizations, businesses associated with healthcare, health technology or research technology and Duke affiliates etc.) to forecast future trends and opportunities that inform strategies. Remains current on relevant and contemporary competitive intelligence to identify growth opportunities inside and outside the market area and develop the strategies to achieve that potential. Serves as a key liaison to Duke University administration for the development of internal and external partners with DCRI. Facilitates cross-functional team collaborations as well as supports executive leadership and stakeholders within the business in developing business strategies, inclusive of long-term goals and objectives, key risk management, and driving business and project initiatives. Develops and executes therapeutic area strategy that supports the DCRIs growth and long-term research objectives. Collaborates with leadership to continuously improve employee satisfaction and outcomes. Acts as strategic partner to Duke/DCRI Equity Diversity & Inclusion (EDI) office. Promote diversity and inclusion in the workplace and foster a culture of respect and collaboration.
Organizational Excellence Ensures organizational excellence priorities align with strategic plan and mission. Works with faculty and cross-functional groups to initiate and deploy key transformative initiatives that align with DCRI strategic goals, mission, and operational priorities. Establishes key performance indicators (KPIs) and metrics to track the progress and success of transformative initiatives. Leads evolution and innovation, facilitating and developing new approaches, ideas, and services. Champions change management efforts to successfully implement strategic initiatives. Accountable for oversight of the Operational Excellence group that leads business optimization and improvement efforts across DCRI and facilitates bridging the gaps between business operations, research operations, and technology needs.
Corporate Communications Oversees all internal and external corporate communications and event planning. Develops strategic, integrated communication plans and marketing strategies to advance DCRI in support of its mission and values. Supervises public relations firms, outside vendors, contractors as applicable, nurturing these relationships and managing related costs. Develops strategies and workplans to maintain organizations brand reputation, working closely with external media teams and internal Duke Communication leaders. Oversees media requests and serves as senior approver of press releases, major DCRI public engagements, background materials, public position statements, press kits and other materials. Coordinates development of a wide range of materials to support the Executive Director, including advisory board presentations, as well as other internal and external presentations.
Program and Research Management Accountable for oversight of the Research Proposal Development group. Applies broad expertise in facilitating, and contributing to proposal strategy and solution sessions and the development of grant and proposal content, including resolving significant and unique issues, where the analysis of situations or data requires an evaluation of intangibles. Acts as a strategic partner to therapeutic area leaders, operational leaders, business development and faculty to ensure successful research development. Accountable for the oversight of the Quality & Assurance group that defines the DCRIs clinical research quality strategy and administers Good Clinical Practice and Human Subjects Protections quality assurance and compliance systems, programs, and activities such as DCRIs standard operating procedures in a highly-complex, rapidly-evolving regulated environment.
Financial Management Serves as a key contributor to DCRIs overall budget development to align strategic goals with the budget. Prepares budgetary forecasts for their groups expenses (operating and capital) on an annual basis. Ensures appropriate utilization of resources and adherence to targets, monitoring expenditure of funds relative to budget, providing justifications for variances, and ensuring that appropriate interventions are implemented. Manages Therapeutic Area (TA) investment budget and works closely with Deputy Director on annual financial planning.
Personnel Management Directs various personnel functions, including but not limited to, hiring, performance management, merit recommendations, promotions and work schedules. Provides career planning advice to staff and creates development plans to help staff achieve their career goals including assigning work which leverages their skills and capabilities and provides them with opportunities for learning.
Required Qualifications at this Level
Education/Training
Bachelor degree in business or clinical research or healthcare related field required; Master's degree in related field preferred.
Experience
The work requires 10 years progressive leadership experience. Successful past experience managing complex change initiatives in a research related environment required.Successful track record of innovation and business development.
Skills
Able to lead a strategy management team through various projects across the business leading to strategy optimization and overall performance improvement of the business.
Forward thinking with the ability to engage others in casting a broader and focused vision.
Demonstrated ability to lead highly complex projects to completion and sustainment.
Able to earn the trust, confidence, and respect of the senior leadership team by listening, learning, and building credible relationships across the entirety of Duke.
Expert at effectively pivoting between strategic development and tactical deployment.
Adept at communicating throughout the organization and at all levels; translating the strategy to entity and individual role and responsibilities.
Astute with applying change management principles to effectively lead and navigate ambiguity and uncertainty.
Dynamic professional style that inspires confidence.
Able to proactively cultivate new and innovative approaches and solutions to problems.
Willing to challenge standard thinking with new ideas, approaches and solutions.
Highest standards of integrity, ethics and performance.
Excellent communication skills, written and oral, with the ability to represent DCRI externally across a wide range of stakeholders.
Able to build high performing teams, including developing and mentoring talent.
Comfort with working in a collaborative and consensus building environment. Demonstrated ability to work effectively with diverse stakeholders that have a broad range of experiences and perspectives.
Must be a strategic leader that takes initiative, has the stamina, emotional intelligence and strong interpersonal skills to operate strategically and effectively oversee the tactics in order to help drive and achieve differentiating business results.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
