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MANAGER, UNIV BOX OFC & INFO SYSTEMS
Job Title: MANAGER, UNIV BOX OFC & INFO SYSTEMS
Job Code: 2563
FLSA: E
Job Level: 12
Revised Date:
Job Family: JF 28
Occupational Summary
Manage and coordinate the business and service programs of the Bryan Center Desk and University Box Office; manage and coordinate front of house operations for performing arts and other events in campus theaters.
Work Performed
Manage and coordinate business and service programs of the Bryan Center Desk and University Box Office; manage front of house operations for performing arts and other events in campus theaters.
Determine fiscal requirements, prepare budgetary recommendations and monitor and reconcile expenditure of budgeted funds; develop and implement service fees and billing procedures to recover expenses; recommend annual capital equipment replacement.
Manage handling of cash revenue, ticket inventory, and final reconciliation of shows and events.
Provide technical consultation for specialized ticket management computer software and hardware; develop and manage programs for internet ticket sales and DukeCard interface. Coordinate and participate in public relations activities such as the production of brochures, bulletins, newsletters, and other publications; assist client organizations regarding press releases, advertising, communications with customers, and timetables for publicity.
Represent Box Office and Information Desk to the University and the public; serve on committees within the University and with professional organizations as appropriate. Act as liaison with other departments and the community to organize business operations and accomplish objectives.
Provide consultation and establish standards for customer service with producers of performing arts and other events in University theaters.
Develop enhanced information dissemination program for the Information Desk; recommend new technology and office services and develop marketing plans to improve Information Desk's service to the University. Manage various personnel functions including, but not limited to, hiring, training, merit recommendations, promotions, transfers and vacation schedules; coordinate work assignments for department.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level
Education/Training
Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.
Experience
Work requires two years experience in a business management, public relations, or related setting.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Skills
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
