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OPERATIONS MGR, RETAIL OPERATIONS
Job Title: OPERATIONS MGR, RETAIL OPERATIONS
Job Code: 2709
FLSA: E
Job Level: 12
Revised Date: 05/01/2019
Job Family: JF 28
Occupational Summary
Coordinate with the Dining Services administrative team to support and carry out the vision and direction for the dining program. They will assist in the oversight of 50+ multiple, contract dining operations grossing $40M+ annually consisting of on-campus, off-campus and food truck contracted retail operations that are corporate and independent restaurants. This position will continue to assist in maintaining a dynamic dining environment for students, staff, faculty and guests that is innovative, cutting edge and world class.
Work Performed
Assist in providing leadership to the fourteen vendor food locations in the renovated Richard H. Brodhead Center for Campus Life. Oversee the daily operational management for this high-profile building and to manage the use of common dining facilities and to ensure the success of the shared building's operation. Provide quality assurance of food and beverage service for up to 8,000 guests daily. Areas of management to include the oversight of budgets and daily contractor operations for beverage area, dish room, pot wash, trash room, loading dock, door schedule/security, pressure washing/outdoor cleaning, furniture cleaning/maintenance, cleanliness for food safety purposes, furniture removal and reset in conjunction with special events.
Ongoing communication to operators and operations performance to Associate Director and Dining Administrative team to ensure proper performance guidelines in accordance with the contract terms. Daily and weekly feedback on performance to vendors including guest feedback feedback in forms of social media, communications to Dining electronic accounts, mystery shopping (reports), departmental communications, etc.
Support Retail Operations locations with cooperative building management of all buildings with Duke Dining locations located within them to Duke Facilities Management Department for: Hot/chill water shut down, HVAC/Electric/Plumbing follow up, Fire alarm testing, Ansel testing, Hood cleaning, Grease removal, Oil removal, Pest management, WCFMD weekly meetings, and other areas and maintenance issues as they arise. %
Provide up to date support to Associate Director and Dining maintenance team with guidance to vendor locations to include work order placement and persistent follow up, equipment inventory, small-ware inventories, Dining warehouse storage/equipment/inventory, and equipment surplus.
Build and maintain relationships with various departments to provide seamless ongoing open communication between Duke Dining and their teams, work on various new and ongoing projects, and events.
Aid with maintaining FDA/NC State/DCPH/third party (Steritech) inspection standards for food production to include; food handling, cooking, recipes housekeeping, sanitation, safety, and employee hygiene, in compliance with appropriate procedures and related health regulations and the Duke Dining CBORD food management system.
Assist Associate Director in long range strategic and /or operational planning and goal setting through comprehensive operational and financial analysis of existing contract operations and the identification and analysis of new business opportunities.
Provide feedback for budget management and oversight ensuring the dining program meets or exceeds its yearly budget targets. Monitor monthly financial reports to ensure financial goals are achieved.
Routinely use established best practices and standard operating procedures to continually monitor, evaluate and update procedures as well as create additional procedures to assist vendors with daily operations.
Maintain schedules for weekly food truck rotation, annual on campus operational schedule, off campus vendor operating hours to include: break/holiday/semester When and Where to Eat, Food Truck annual calendar, check for and update MOP operation hours to ensure they are within contract guidelines, work with all operations on and off campus to continuously maintain they are correct and within contract guidelines. Ensure correct signage is out and website information is correct for operations.
Provide quality assurance for food quality to confirm it exceeds customer expectations, make suggestions and fix issues when expectation do not meet expectations.
Stay educated with trends and patterns within the industry and make recommendations for changes to the Dining program.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education/Training
Work requires communication, analytical and organizational skills generally acquired through completion of a bachelor's degree in hospitality management, food service management, or as related to culinary arts, business management or a related field.
Experience
Work requires a minimum of 3 years of multi-unit management experience within restaurants.
Equivalent combination of relevant education and/or experience could be considered.
Skills
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
