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TRANSIT OPERATIONS MANAGER
Job Title: TRANSIT OPERATIONS MANAGER
Job Code: 2742
FLSA: E
Job Level: 13
Revised Date: 04/01/2017
Job Family: JF 28
Occupational Summary
Manage all transit operations for Duke University and Duke Medical Center to ensure the safe provision of fixed-route transit services, para-transit services, and charter bus services including, but not limited to enhancing bus routes and schedule assignments for bus operations daily; approve all purchases made by others within Duke Transit Operations.
Work Performed
Manage and oversee all operating procedures and policies; prioritization of resources to achieve maximum institutional benefit; represent the director for Parking & Transportation Services (PTS), as needed, when transit issues arise. Ensure compliance with all federal, state, and local laws and ordinances (including DOT regulations) affecting transportation and fleet operations provided by the University, especially those related to access and safety; driver licensing, certifications, training; and alcohol and drug screening.
Oversee the operational efficiency and effectiveness of all Duke Transit operations, as well as Duke-owned vehicles; follow standards and specifications for all transit vehicles; and follow standard operating procedures of all routes and operations.
Collect and prepare operating data; ensure accurate recording of transit and para-transit ridership data, on-time performance, employee performance, vehicle maintenance, and billing of services; review and use data to make recommendations to measure and define levels of success.
Provide input and participate in the development and revision of labor grievances with bus operators.
Ensure all complaints concerning transit services are appropriately investigated, documented, and addressed in a timely manner; respond to all customer inquiries and concerns verbally in writing; and be proactive in identifying and resolving problems to avoid future issues.
Participate in relevant professional associations to remain current on industry knowledge and skills; and identify and implement best practices, as appropriate, to facilitate process and service improvements.
Manage, in collaboration with the department, all transit route plans, headcount budgets, short and long-term route projections, identification of charter and ADA transportation needs in compliance within University guidelines and expectations.
Ensure all financial reporting, contracts with service providers, current financial data and operational data and reports are within University compliance standards and guidelines.
Oversee and manage the Transit Operations Team (bus services, van services, ada services) to include hiring, fmla, termination, overall coordination of daily operations, directing projects and work assignments, conducting performance appraisals, issuing disciplinary actions, resolving grievances, approving leave requests and time sheets, and ensuring the provision of appropriate professional development and training. Additional duties as asked by administration.
Required Qualifications at this Level
Education/Training
Bachelor's Degree in Business Administration or related field, Master's Degree preferred.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE SUCH AS EXPERIENCE IN THE PARKING OR TRANSIT PROFESSION AS A MANAGER.
Experience
Four (4) years of related experience in a similar pupil / college transportation role equal in scope to the requirements and duties of the position with three (3) years of progressive managerial experience.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE SUCH AS EXPERIENCE IN THE PARKING OR TRANSIT PROFESSION AS A MANAGER
Skills
North Carolina Class B driver's license with air and passenger endorsement required
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
